hi,
we have about 20 SIP trunks. and 20 extensions. with license for 8 sim calls, though we never reach more than 4...
we don't use the extensions internally, almost all calls are external, and we're using the 3CX for Call Recording. system was working fine for more than a year. license is valid.
we've been having a weird issue for the past 2 months:
random silent calls at specific times during the day. usually between 2:00PM-4:00PM though it might shift by 30 minutes ahead or after. other times of the day there might be 2-4 silent calls. all other calls are normal.
after trying all the solutions mentioned in the forums (codecs, modifying trunk and extension settings, and the claims none of his clients are facing the same issue). it's still happening.
I'd appreciate any suggestions or help you might advise.
we have about 20 SIP trunks. and 20 extensions. with license for 8 sim calls, though we never reach more than 4...
we don't use the extensions internally, almost all calls are external, and we're using the 3CX for Call Recording. system was working fine for more than a year. license is valid.
we've been having a weird issue for the past 2 months:
random silent calls at specific times during the day. usually between 2:00PM-4:00PM though it might shift by 30 minutes ahead or after. other times of the day there might be 2-4 silent calls. all other calls are normal.
after trying all the solutions mentioned in the forums (codecs, modifying trunk and extension settings, and the claims none of his clients are facing the same issue). it's still happening.
I'd appreciate any suggestions or help you might advise.
