Simple Saturday call routing

[RDWild]

First time using CFD. Trying to build a simple call route, on Saturdays, between 7:30 AM and 1:00 PM, to route incoming calls to ring group 818. Please check out the attached pictures and point out anything I might have wrong.
I think I have the call flow correct, but when I try to build it, it asks me how to dial the CFD script. I just want all calls to the number specified 123-456-7890, to go to 818 on the day and hours specified... what do I put here?

 

[paulodagraca]

Hello @RDWild ,

It seems great and almost perfect.

Lets get back to basic.
Everything in a telephonesystem has a (internal) number, like a ringgroup, queue, extension... so also the CFD will also need an internal number (example 901).

Example: 123-456-7890 will go to CFD 901 and this wil transfer the call to 818 on saterdays, and transfer the call to 817 (example) on all other days/times.

To get this done, first add the "all other" to goto 817 (example) when it is not saterday in you CFD.
Then you could save your CFD as number 901, and upload it into the 3CX.

Paulo

 

[RDWild]

Thank you!

 

[edossantos_sipcaller]

Your CFD app needs some changes. You need 2 Transfer components. The first one must be inside the Date & Time Conditional component, which is empty now. This way, during that time frame, you get calls transferred to that extension. Then you must add a second Transfer component to define the other destination in case you're out of this time frame.

In addition, ensure that you're using the latest version of the CFD, because the Date & Time Conditional component needs the very latest version to work properly in 3CX v20.

 

[RDWild]

So in my call flow, I need to account for all hours... weekday open hours, as well as closed hours, and holiday hours? Or will the default office hours and holiday hours still function appropriately?

 

[edossantos_sipcaller]

You can decide this when you configure inbound call routing in 3CX. Maybe you can send calls to this CFD app only during out of office hours, and then you give it a special treatment only in that time frame. This way office hours will keep your current routing.

 

[RDWild]

You can decide this when you configure inbound call routing in 3CX. Maybe you can send calls to this CFD app only during out of office hours, and then you give it a special treatment only in that time frame. This way office hours will keep your current routing.

I see! Thank you!

 

[paulodagraca]

Hello RDWild,

Have a look at this CFD (see zip file)



Paulo