simultaneous calls? how them counted?

[hpioteput]

Hello,

how simultaneous calls counted?

per simultaneous calls:
in the system?
on the 1 VoIP number?
on the VoIP providers(all numbers)?

for example 8 simultaneous calls license.
Can I use 30 VoIP providers numbers?
Can I use 30 VoIP providers numbers if all 30 phones calls in 1 time to different extensions? etc...

Can you fully explain how it work?

 

[KerryG]

Internal phone to external number = 1 call
External call to internal number = 1 call
Extension to extension = 1 call
Extension to voicemail = 1 call

 

[hpioteput]

Thanks KerryG,

For example:
I have 30 active connections to VoIP providers(wait for call).
Would all this connections be included in simultaneous calls?

Or only Active call to one of the VoIP provider or extension?

 

[LeonidasG_3CX]

The Above plus you can have as many extensions as you want, as many providers as you want as long as there is a maximum of 8 calls going on at a time.

 

[hpioteput]

All that I need to know.

LeonidasG and KerryG thank you.

 

[hpioteput]

Also remember that when the DR transfers a call it is TWO calls for a short while...
(as per http://www.3cx.com/forums/what-is-a-simultaneous-call-8123-15.html#p41947)

This can especially throw people for a loop when using the demo key or when over "loading" a system.

Can't see - "You are not authorised to read this forum."

 

[LeonidasG_3CX]

sorry, i untentionally posted a link to partner forum.

I don't think I'm aloud to copy that post...i did one other time and was told not to. sorry.

matt

I am

A simultaneous call is a single call calculated "end-to-end".

So examples:

* A call from any entity to any other entity (extension, gateway line, provider line, DR, queue, whatever) is a SINGLE call.
* An inbound call over a gateway to an extension is a SINGLE call.
* An inbound call over a provider to an extension is a SINGLE call.
* An inbound call over a gateway/provider to a Queue is a SINGLE call - so if there are 5 people waiting in a queue, that's FIVE calls.
* An inbound call over a gateway/provider to a DR (while it is connected to the DR) is a SINGLE call. When the PBX needs to transfer this call to some other destination (user presses some option, for example), the PBX puts the call on hold, makes a SECOND call to the new destination - meaning that for now these are 2 calls. When the transfer is completed, the PBX effectively joins the two calls together into a SINGLE session, bring the license utilization back to a SINGLE call
* An inbound call over a provider, forwarded across a bridge, to reach an extension on the other side of the bridge, will be a SINGLE call for EACH PBX at each end of the bridge.


Hope this helps to clear things up.

Regards

Kevin

 

[hpioteput]

Final question.

VoIP provider "simultaneous calls" set to 5

What happens if the sixth incoming calls arrive?

 

[leejor]

That could depend on your provider. If 3Cx sends them a message that the call is being rejected then they could provide busy tone or perhaps a recording saying to try your call later. You'd have to try it out. I would think that if you are paying for six simultaneous calls to/from your VoIP provider, then that is the limit you will set in 3CX. Why would you set it for less?