Since update to v18 -> delay picking queue calls

[svenv]

Hi,

Since we updated to v18 (build 1880), there is a 2-3 second delay before the callee in the queue can hear me / I can hear the callee.

Regards,
Sven

 

[VasilisV_3CX]

Hi @svenv,

Can you provide more information?

What devices are you using? Does this happen on the Desktop App / Web Client as well?

 

[svenv]

Hi,

• 3CX Version, 18.0 (Build 1880) - 8 sim calls license
• Server OS, Debian 10
• Is the 3CX Server Hosted and where? Hosted with AWS (EC2 - t3.micro)
• IP Phone Make/Model/Firmware No phones, only web apps
• Trunk Provider Local trunk provider
• Has the Firewall Checker passed: YES
• Are custom Phone Templates being used: NO

Wireshark dump attached.

It happens both on the 3CX mobile app, as well as calling our number from a regular line. The sales team is connected using the web app / plugin in the Edge browser. Desktop app for Windows 10 is not yet ready I was told.

Regards,
Sven

 

[VasilisV_3CX]

Hi @svenv,

Just checked your capture, it does show a 2-3 second delay, but it is between the Ringing and the Okay, so that's means the delay is happening pre-audio.

Can you try the following:

1. If you have recordings enabled, disable them.
2. Dial *888 (which will request a callback), answer it, does the delay exist?

 

[svenv]

1. Disabling recording doesn't help
2. Dial *888 gives me the echo call service. No delay exists when I pick.

 

[VasilisV_3CX]

Hi @svenv,

Do you have music on hold in the queue?

If you install the mobile client and call from there, is there a delay?

Can you create another capture using the mobile client?

 

[svenv]

Hi,

We do have music on hold in the queue. But even when calling another person directly without a queue there is still a delay.

I tried to reproduce is but somehow now there is no delay. I'll try again in the evening or when it's busy.

Regards,
Sven

 

[VasilisV_3CX]

Hi @svenv,

Can you clarify: "I tried to reproduce is but somehow now there is no delay."

How did you try to reproduce this?

I'll try again in the evening or when it's busy.

Sure thing!