SIP direct calls

[gbaya]

Hello,
I started a 3CX hosted in AWS. My domain name is in 3cx.co (this domain is not managed by me)
I try to redirect an avoxi number to a digital recepcionist extension ([email protected]) using direct sip call, but it doesn't work,

Is there any special configuration for this feature?

Best regards.

Gabriel.

 

[Saqqara]

You will probably be better off getting a sip trunk from them, and then connect 3CX to it

https://www.avoxi.com/support/avoxi-core/add-sip-trunks/

 

[leejor]

It may be a set option that prevents/blocks Direct SIP calls. Perhaps use Wireshark to see if the call is making it past your router/firewall.

 

[Saqqara]

There is a setting 'Allow Calls from / to external SIP URIs' that may help

Settings - Network Settings - FQDN