SIP ID not working in v20?

[STVoip]

I've got a client that we created a 3 Digit Extension, PRO 4SC Instance for, paid for 3CX Hosting and annual license for, fully configured and now they drop a bomb on us saying they have 2 people with 2 digit extensions they forgot to tell us about...

#1 - Can we easily convert this license into 2 digits and just rename? How do we not lose out on the $500 we spent on license/hosting?
#2 - Is there a v20 bug for SIP ID not to easily solve this?

If they want x18 to dial the new x101, we should simply add "18" to the SIP ID field in the options tab for that extension/user, am I right? I did check under System > Options to "Allow Direct SIP Calling"

Help!

 

[NicholasP_3CX]

Yes, enabling the Direct SIP calling, and adding the desired number under the options tab of the user should be enough.

Stopping a hosted instance (DO NOT DELETE IT, You will delete the license in that case and you will lose it) and redeploying it with the correct preferences is very easily doable.