Solved SIP register failed

[ve@proves]

Hello, again I have problem with the telephone that shows SIP Register Failed. After the first irector left, they didn't use the telephone and I don't know if they made some changes in the system so the others can not have access. Me I started working recently here, new director has come and to try the telephone it shows only this message. The number is listed in Blacklist, I allow it but it turns back. I tried to do changes in the switch, it has it's IP address and it is in good network, as here we have several networks. It's Fanvil x210. Provisioning method is Local LAN (in the office).

 

[Saqqara]

When the phone gets blacklisted what is the reason, will show you in the blacklist description.

You could try and reset all the password for the extension - select the extension under users and click on 'Regenerate' icon - then restart the phone.

 

[ve@proves]

It shows this -PBX: blocked for too many failed authentications; User-Agent: Fanvil X210 2.2.13 0

 

[JohnS_3CX]

Hello,

Please try the following, in this specific order:

1. Factory Reset the X210

2. Remove its IP from the blacklist

3. Follow this guide here exactly. Do not skip any of the steps:
https://www.3cx.com/sip-phones/fanvil-x3-x5/

If you do everything successfully like I described, the phone should stop getting blacklisted, and will stay registered.

 

[ve@proves]

Hello,

Please try the following, in this specific order:

1. Factory Reset the X210

2. Remove its IP from the blacklist

3. Follow this guide here exactly. Do not skip any of the steps:
https://www.3cx.com/sip-phones/fanvil-x3-x5/

If you do everything successfully like I described, the phone should stop getting blacklisted, and will stay registered.

Hello @JohnS_3CX

I'm sorry for bothering you. I was absent for some time and yesterday I did reset of the phone like you said, and phone is registred and not in blacklist anymore.
But I have another problem now and I don't know is it really connected with the server and 3CX. When I call on the number of the phone it says like Number is not attributed.
The phone receives calls and I can call make calls from the phone to extensions and outside the network, but the phone doesn't receive calls from outside.

Thank you and I apologize again

 

[JohnS_3CX]

Hi @ve@proves

I'm glad to hear the phone is now registering correctly

We will mark this case as solved, and please start a new thread in the general section for the other issue.

Before posting though, please make sure you read this entire post here which will give us a better chance at helping you.