SIP Trunk - Failing Registration

[Kriath]

Hi all,

First post. Very new to 3CX. I'm running a 3CX hosted instance and have organised a SIP trunk.

I input all the information, and the SIP trunk registers successfully. After a couple of minutes, it begins failing. It will come back up after a while, then fail, etc. This continues in a loop.

Any idea what I could do to look into this further? I have run the firewall test and encountered no errors, but I did not expect to, given this is 3CX hosted.

 

[Saqqara]

To help you, what sip provider are you using ?

 

[Kriath]

I'm in Australia, and am using Aatrox Communications: https://aatroxcommunications.com.au/

 

[Saqqara]

Any info in the activity log to indicate what is happening.

You may have to increase the logging to Meduim or Verbose. Within Activity Log , click on the setttings icon on the right

 

[Kriath]

I see a lot of certificate validation errors, my guess is I should speak to Aatrox again?

 

[Saqqara]

Do you use the 3CX Aatrox sip template ?

https://www.3cx.com/docs/australian-sip-trunk-aatrox/
https://support.aatroxcommunication...ns/articles/51000260678-3cx-sip-configuration

If you did not, delete the sip trunk and start again

Any issues, I would ring Aatrox

 

[Kriath]

Thank you, I have raised a support request with Aatrox as well, just waiting to hear back from them.

 

[YiannisH_3CX]

Hi @Kriath

Aatrox Communications for Australia is not supported for TLS so I would recommend switching back to UDP and trying again.