Sip Trunk Forward Calls For Holyday at specific time

[Hoygen]

Hello,
I have a sip trunk that usually calls a call queue.
I have been asked to forward the calls in the following way:
From 21/12/2021 to 30/12/2021 the calls should go to the ring group from 09:00 to 17:00 and to an external extension from 00:00 to 09:00 and from 17:00 to 23:59
If I recall correctly the only way to do this is by making an hoyday for every single day in the interval, and specify that the holyday is between 00:00 and 09:00 then make another holyday in the same day that goes from 17:00 to 23:59 ?
thanks in advance

 

[YiannisH_3CX]

Hi @Hoygen

If you want to do it via the Holidays menu then yes, you will need to create a new Holiday for each day. You can also do via an Inbound rule for those days and on the 31st just login and change it. Just switch the office hours on the 21st to point to the RG and on out of office hours point the call to the external number.



The third option is the Call Flow Designer where you can create much more complex scenarios.