SIP-Trunk IP-based failure alert

[Hugo_Sycom]

Dear All,
mainly we deploy 3CX with SIP-trunk Registration based. This process is well known and when the trunk lost the registration, we can trigger an e-mail alert to be notified that SIP-trunk has an issue, what is really helpfull.

Today we are setting up a new instance with a local SBC(provider SBC) and SIP-trunk IP-based. Basically once the trunk is set on 3CX, the status become immediatly green, indepently if the trunk is running or not.

My question here, is, is there a way to activate an option or something on the trunk configuration, on 3CX, to make a regular check of this SIP-trunk IP-based availability?
Like SIP-Options or call loop test, to be informed via e-mail alert, if the SBC become unavailable?

thank you for your ideas or your help on this question.
BR

 

[Alejandro_3CX]

Hi Hugo, there is an email notification that you can use A trunk failover occurs or max amount of calls available through trunk has been exceeded.

The system can not know if a sip trunk on ip based is up or not, so when you try to send a call if this sip trunk times out then you can use the failover trunk in your outbound rule and receive an email notification.

IP Based SIP Trunks (Peering) IP based providers (peering) have no registration and therefore it is not possible for 3CX to determine if the SIP trunk is up or not.

So the only work around would be that.

 

[Hugo_Sycom]

Hi Alejandro,

many thanks for your reply.

Unfortunately i have only one trunk, so until one user try to place a call and meet the issue we will not be aware about the problem.

As workaroud i build a power dialer with CFD that place a call loop at same interval time. by this way 3CX himself test every periodic time his trunk availability and then triggers a mail error if trunk fails.
i think it' s a good solution.

Have a nice day
BR