Solved Sip trunk keeps unregistering

[gtcldn]

my sip trunks keep unregistering and registering, i have no idea why this is happening. Everything was working fine. the only thing that changed was an update that happened at 2:00am this morning. anyone else having issues?

 

[leejor]

Who is the provider?

 

[gtcldn]

ringoffice,

i have contacted them and they haven't been able to resolve this.

 

[NickD_3CX]

Under Settings --> Network, can you check if you have "Dynamic" selected, and if yes, switch it to "Static" and press OK?

If you make this change, after doing it restart all 3CX services and check if the issue continues to happen.

 

[gtcldn]

hi there,
it was in dynamic, had it set like this incase the internet ever went out it would then use a back up of cell.
I've changed it to static for now and it hasn't done this.
Can anyone explain why this is happening?
I've had it setup like this for the past 3 months since setting it up and until it did an update it started to do this which was today.

 

[NickD_3CX]

We are investigating some cases where this could happen in V18 U3.

For the time being leave it set to Static and I will update this thread with any further actions that may be required.

 

[NickD_3CX]

Small update, we should be releasing a V18 U3 patch for this in a few days from now.
Until then if anyone else has the issue, please set your 3CX Servers to "Static" in Settings --> Network.

I will mark this as 'Solved'.