SIP Trunk Provider Modification

[architechture]

What modification to a SIP trunk will cause it to show as:
"You are using Unsupported SIP trunk providers which may cause issues."

I used one from the dropdown and after modification it shows the error above on the dashboard.

Thanks,

 

[architechture]

So it looks like this problem was caused not by a simple modification but by exporting and importing. I'll test further.

 

[YiannisH_3CX]

Hello @architechture

Please note that if you import a providers template the system will recognise that as a non supported provider and you will get the unsupported warning.
I would recommend using the 3CX provided template when adding trunks.

 

[TBWD]

On a similar note, we have just become a supported SIP trunk provider, is there an easy way to change from the non-supported, to our supported template, or do I just have to create a new trunk?

 

[YiannisH_3CX]

On a similar note, we have just become a supported SIP trunk provider, is there an easy way to change from the non-supported, to our supported template, or do I just have to create a new trunk?

You will need to create a trunk to be able to use the new template. Also when a template update is released the changes are not auto applied to existing trunks as we do not want to override any changes the user might have done to the trunk .

 

[TBWD]

Thanks for the update, that is as I thought and have been doing it that way.

 

[architechture]

Hello @architechture

Please note that if you import a providers template the system will recognise that as a non supported provider and you will get the unsupported warning.
I would recommend using the 3CX provided template when adding trunks.

So, if I export a verified provider template and import it in order to change just the Main Trunk number, it now becomes invalid? Hmmm....

 

[YiannisH_3CX]

The phone system is not aware of what is imported when you import a template and is not aware what changes were made so the trunk will be flagged as a non supported trunk.