sipgate.co.uk setup but unable to receive incoming calls

[QuaCKeReD]

Hi All,

I have 3CX Free version installed on a Windows XP SP 2 machine and am using X-Lite softphones for testing. My PC has unlimited access out on internet and has a fully NAT-ed IP through Cisco PIX firewall (so all incoming ports are open).

Calls internally are fine.
Calls going out are fine.
Calls coming in, however, is a different story.

When placing an incoming call from a seperate PSTN system (landline or mobile) I receive sipgate anouncement of caller unavailable after a very long pause (around 60 secs) and get the following message in 3CX log;
(edited to remove info)

11:10:09.309 Endpoint::findSource: Can not find source by following specs: From: 'calling number'; To: 'sipgatenumber'; Rline: 'sipgate id'; Contact: 'calling number'

This entry appears twice, around 15 ms apart.

Any ideas?

 

[QuaCKeReD]

RESOLVED

Apologies, have resolved this.

Lines > Manage > Manage Gateways & Providers > 'edit sipgate gateway'

Click 'Show Additional Options'

Change 'Called-Number (for inbound calls) is in:' from DEFAULT setting of 'From field' to 'To.user field'

Suggest changing default options?