Sipgate outgoing call making problems - help please & other.

[h2009]

Hi there,

Im just testing out VOIP now, but i've come into a problem.

I can dial in to my Sipgate accounting using my telephone number given to me, but i cant seem to call out. I get a dial tone, but i just the messaged back to saying destination unknown.

Here is the log:

14:08:19.812 StunClient:nTestTout [CM506004]: STUN request to STUN server 64.69.76.23 has timed out; used Transport: 192.168.0.200:5060
14:08:16.750 StunClient:nTestTout [CM506004]: STUN request to STUN server 64.69.76.23 has timed out; used Transport: 192.168.0.200:5060
14:08:15.015 Call::Terminate [CM503008]: Call(10): Call is terminated
14:08:15.000 Call::RouteFailed [CM503014]: Call(10): Attempt to reach [sip:[email protected]:5060] failed. Reason: Not Found
14:08:15.000 CallCtrl:nSelectRouteReq [CM503013]: Call(10): No known route to target: [sip:[email protected]:5060]
14:08:14.984 CallCtrl:nIncomingCall [CM503001]: Call(10): Incoming call from Ext.100 to [sip:[email protected]:5060]
14:08:13.671 StunClient:nTestTout [CM506004]: STUN request to STUN server 64.69.76.23 has timed out; used Transport: 192.168.0.200:5060
14:08:12.937 ExtnCfg::updateContact [CM504001]: Ext.100: new contact is registered. Contact(s): [sip:[email protected]:5070;rinstance=ae7a10222974903d/100]
14:08:12.687 ExtnCfg::updateContact [CM504002]: Ext.100: a contact is unregistered. Contact(s): []


Incoming call log

14:08:46.328 Call::Terminate [CM503008]: Call(11): Call is terminated
14:08:46.328 LineCfg::getInboundTarget [CM503011]: Inbound out-of-office hours' rule for LN:10000 forwards to DN:100
14:08:44.296 StunClient:nTestTout [CM506004]: STUN request to STUN server 64.69.76.23 has timed out; used Transport: 192.168.0.200:5060
14:08:43.031 CallCtrl:nSelectRouteReq [CM503004]: Call(11): Calling: Ext:100@[Dev:sip:[email protected]:5070;rinstance=ae7a10222974903d]
14:08:43.031 Line:rintEndpointInfo [CM505003]: Provider:[Sipgate] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [] Transport: [sip:192.168.0.200:5060]
14:08:43.031 LineCfg::getInboundTarget [CM503011]: Inbound out-of-office hours' rule for LN:10000 forwards to DN:100




Also as you can see i keep getting the STUN request coming up, what do they mean? How can i fix the problem?

Thans

 

[h2009]

Anyone?
I've got another problem now, and that is sipgate line is not registering any more.

I dont know whats caused it, but the firewall test in 3CX all pass. Im getting the stun server timed out messages.

Does the stun server need to work to allow registration to sipgate?

 

[h2009]

Ok i've fixed part of the problem again.

Now call incoming work fine.

But outbound calls don't, here is the log (although it looks like 999 call works? :

01:20:15.609 Call::Terminate [CM503008]: Call(5): Call is terminated
01:20:09.656 CallLeg:nConfirmed Session 25 of leg C:5.1 is confirmed
01:20:09.562 CallCtrl:nLegConnected [CM503007]: Call(5): Device joined: sip:[email protected]:5060
01:20:09.562 MediaServerReporting::SetRemoteParty [MS210003] C:5.1:Answer provided. Connection(transcoding mode):192.168.0.200:7008(7009)
01:20:08.828 CallCtrl:nLegConnected [CM503007]: Call(5): Device joined: sip:
01:20:08.812 MediaServerReporting::SetRemoteParty [MS210000] C:5.1:Offer received. RTP connection: 192.168.0.200:8000(8001)
01:20:08.812 CallCtrl:nSelectRouteReq [CM503004]: Call(5): Calling: IVR:999@[Dev]
01:20:08.812 CallCtrl:nSelectRouteReq [CM503010]: Making route(s) to [sip:[email protected]]
01:20:08.812 CallLeg::setRemoteSdp Remote SDP is set for legC:5.1
01:20:08.812 Extension:rintEndpointInfo [CM505001]: Ext.101: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [NCH Swift Sound Express Talk 3.04] Transport: [sip:192.168.0.200:5060]
01:20:08.796 CallCtrl:nIncomingCall [CM503001]: Call(5): Incoming call from Ext.101 to [sip:[email protected]]
01:20:08.796 CallLeg:nNewCall [CM500002]: Info on incoming INVITE:
INVITE sip:[email protected] SIP/2.0
Via: SIP/2.0/UDP 192.168.0.196:5060;rport=5060;branch=z9hG4bK32255
Max-Forwards: 20
Contact: [sip:[email protected]:5060]
To: [sip:[email protected]]
From: [sip:[email protected]];tag=9232
Call-ID: 1205715494-255-Layth%20Hamza%E2%80%99s%20MacBook%[email protected]
CSeq: 870 INVITE
Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, INFO, REFER, NOTIFY
Proxy-Authorization: Digest username="101",realm="3CXPhoneSystem",nonce="12850190408:f60b9588f710949151b43c9852cd8a4f",uri="sip:[email protected]",response="d057146177e5fbc1e33ffc5662448f26",opaque="",algorithm=MD5
Supported: replaces
User-Agent: NCH Swift Sound Express Talk 3.04
Content-Length: 0


01:19:59.468 Call::Terminate [CM503008]: Call(4): Call is terminated
01:19:59.453 MediaServerReporting::SetRemoteParty [MS210000] C:4.1:Offer received. RTP connection: 192.168.0.200:8000(8001)
01:19:59.453 Call::RouteFailed [CM503014]: Call(4): Attempt to reach [sip:[email protected]] failed. Reason: Not Found
01:19:59.453 CallCtrl:nSelectRouteReq [CM503013]: Call(4): No known route to target: [sip:[email protected]]
01:19:59.453 CallCtrl:nSelectRouteReq [CM503010]: Making route(s) to [sip:[email protected]]
01:19:59.437 CallLeg::setRemoteSdp Remote SDP is set for legC:4.1
01:19:59.437 Extension:rintEndpointInfo [CM505001]: Ext.101: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [NCH Swift Sound Express Talk 3.04] Transport: [sip:192.168.0.200:5060]
01:19:59.437 CallCtrl:nIncomingCall [CM503001]: Call(4): Incoming call from Ext.101 to [sip:[email protected]]
01:19:59.437 CallLeg:nNewCall [CM500002]: Info on incoming INVITE:
INVITE sip:[email protected] SIP/2.0
Via: SIP/2.0/UDP 192.168.0.196:5060;rport=5060;branch=z9hG4bK30255
Max-Forwards: 20
Contact: [sip:[email protected]:5060]
To: [sip:[email protected]]
From: [sip:[email protected]];tag=9231
Call-ID: 1205715493-255-Layth%20Hamza%E2%80%99s%20MacBook%[email protected]
CSeq: 439 INVITE
Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, INFO, REFER, NOTIFY
Proxy-Authorization: Digest username="101",realm="3CXPhoneSystem",nonce="12850190399:fa113651f064e973fcdb4ed2d9f98dbf",uri="sip:[email protected]",response="969eac538d7870416a85f04f2abfc1d3",opaque="",algorithm=MD5
Supported: replaces
User-Agent: NCH Swift Sound Express Talk 3.04
Content-Length: 0


01:19:48.000 Call::Terminate [CM503008]: Call(3): Call is terminated
01:19:47.984 MediaServerReporting::SetRemoteParty [MS210000] C:3.1:Offer received. RTP connection: 192.168.0.200:8000(8001)
01:19:47.984 Call::RouteFailed [CM503014]: Call(3): Attempt to reach [sip:[email protected]] failed. Reason: Not Found
01:19:47.984 CallCtrl:nSelectRouteReq [CM503013]: Call(3): No known route to target: [sip:[email protected]]
01:19:47.984 CallCtrl:nSelectRouteReq [CM503010]: Making route(s) to [sip:[email protected]]
01:19:47.984 CallLeg::setRemoteSdp Remote SDP is set for legC:3.1
01:19:47.984 Extension:rintEndpointInfo [CM505001]: Ext.101: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [NCH Swift Sound Express Talk 3.04] Transport: [sip:192.168.0.200:5060]
01:19:47.968 CallCtrl:nIncomingCall [CM503001]: Call(3): Incoming call from Ext.101 to [sip:[email protected]]
01:19:47.968 CallLeg:nNewCall [CM500002]: Info on incoming INVITE:
INVITE sip:[email protected] SIP/2.0
Via: SIP/2.0/UDP 192.168.0.196:5060;rport=5060;branch=z9hG4bK28255
Max-Forwards: 20
Contact: [sip:[email protected]:5060]
To: [sip:[email protected]]
From: [sip:[email protected]];tag=9230
Call-ID: 1205715492-255-Layth%20Hamza%E2%80%99s%20MacBook%[email protected]
CSeq: 186 INVITE
Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, INFO, REFER, NOTIFY
Proxy-Authorization: Digest username="101",realm="3CXPhoneSystem",nonce="12850190387:f103931a162b4e2e3e056c3eef207ade",uri="sip:[email protected]",response="7c3bd3bdd39c31c63f2d3aaa723f602e",opaque="",algorithm=MD5
Supported: replaces
User-Agent: NCH Swift Sound Express Talk 3.04
Content-Length: 0


01:19:38.156 Call::Terminate [CM503008]: Call(2): Call is terminated
01:19:38.140 Call::Terminate [CM503008]: Call(2): Call is terminated
01:19:35.500 CallLeg:nConfirmed Session 15 of leg C:2.1 is confirmed
01:19:35.406 CallCtrl:nLegConnected [CM503007]: Call(2): Device joined: sip:[email protected]:5060
01:19:35.406 MediaServerReporting::SetRemoteParty [MS210003] C:2.1:Answer provided. Connection(transcoding mode):192.168.0.200:7002(7003)
01:19:34.703 CallCtrl:nLegConnected [CM503007]: Call(2): Device joined: sip:
01:19:34.671 MediaServerReporting::SetRemoteParty [MS210000] C:2.1:Offer received. RTP connection: 192.168.0.200:8000(8001)
01:19:34.671 CallCtrl:nSelectRouteReq [CM503004]: Call(2): Calling: IVR:999@[Dev]
01:19:34.671 CallCtrl:nSelectRouteReq [CM503010]: Making route(s) to [sip:[email protected]]
01:19:34.671 CallLeg::setRemoteSdp Remote SDP is set for legC:2.1
01:19:34.671 Extension:rintEndpointInfo [CM505001]: Ext.101: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [NCH Swift Sound Express Talk 3.04] Transport: [sip:192.168.0.200:5060]
01:19:34.656 CallCtrl:nIncomingCall [CM503001]: Call(2): Incoming call from Ext.101 to [sip:[email protected]]
01:19:34.656 CallLeg:nNewCall [CM500002]: Info on incoming INVITE:
INVITE sip:[email protected] SIP/2.0
Via: SIP/2.0/UDP 192.168.0.196:5060;rport=5060;branch=z9hG4bK24255
Max-Forwards: 20
Contact: [sip:[email protected]:5060]
To: [sip:[email protected]]
From: [sip:[email protected]];tag=9229
Call-ID: 1205715491-255-Layth%20Hamza%E2%80%99s%20MacBook%[email protected]
CSeq: 471 INVITE
Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, INFO, REFER, NOTIFY
Proxy-Authorization: Digest username="101",realm="3CXPhoneSystem",nonce="12850190374:1df5fbcbc4dccd507ec4d107f4ba9c85",uri="sip:[email protected]",response="657e60bfa2d4f6662e5b064a58b63f4d",opaque="",algorithm=MD5
Supported: replaces
User-Agent: NCH Swift Sound Express Talk 3.04
Content-Length: 0


01:19:22.515 Call::Terminate [CM503008]: Call(1): Call is terminated
01:19:22.500 Call::RouteFailed [CM503014]: Call(1): Attempt to reach [sip:[email protected]] failed. Reason: Not Found
01:19:22.500 CallCtrl:nSelectRouteReq [CM503013]: Call(1): No known route to target: [sip:[email protected]]
01:19:22.500 MediaServerReporting::SetRemoteParty [MS210000] C:1.1:Offer received. RTP connection: 192.168.0.200:8000(8001)
01:19:22.484 CallCtrl:nSelectRouteReq [CM503010]: Making route(s) to [sip:[email protected]]
01:19:22.484 CallLeg::setRemoteSdp Remote SDP is set for legC:1.1
01:19:22.484 Extension:rintEndpointInfo [CM505001]: Ext.101: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [NCH Swift Sound Express Talk 3.04] Transport: [sip:192.168.0.200:5060]
01:19:22.453 CallCtrl:nIncomingCall [CM503001]: Call(1): Incoming call from Ext.101 to [sip:[email protected]]
01:19:22.453 CallLeg:nNewCall [CM500002]: Info on incoming INVITE:
INVITE sip:[email protected] SIP/2.0
Via: SIP/2.0/UDP 192.168.0.196:5060;rport=5060;branch=z9hG4bK22255
Max-Forwards: 20
Contact: [sip:[email protected]:5060]
To: [sip:[email protected]]
From: [sip:[email protected]];tag=9228
Call-ID: 1205715490-255-Layth%20Hamza%E2%80%99s%20MacBook%[email protected]
CSeq: 288 INVITE
Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, INFO, REFER, NOTIFY
Proxy-Authorization: Digest username="101",realm="3CXPhoneSystem",nonce="12850190361:35f5d300bd9854b2cce8e2c2979df580",uri="sip:[email protected]",response="06d854059c72b74b888afbe0622c4c6a",opaque="",algorithm=MD5
Supported: replaces
User-Agent: NCH Swift Sound Express Talk 3.04
Content-Length: 0


01:19:19.171 ListenConnect SL: connected telephone:0/PHPExtension_0 at [telephone]/PHPExtension_0