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SKY PROBLEMS UK 3CX DOMAINS BLOCKED ON BROADBAND SHIELD

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Excel Telecom

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Hi All,

Just a post to say SKY in the UK have added 3cx.co.uk to there Broadband Shield product !

This stops phones connecting and also doesn't allow to webclients etc

If you disable to the Shield Product or whitelist your domain it will work again

Regards,

Luke
 
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Luckily I'm not a Sky customer (the words "barge pole" come to mind) but have just tried to call them and they won't speak to me as not classed as a key worker, or in the risk category.

Also affecting a number of our clients now across multiple industries and businesses. Has anyone had any info from Sky regarding when this mistake is going to be rectified?
 
Phill@Telis said:
Hi all,

Do we have any confirmation that someone from 3CX has contacted Sky? Or has anyone posting here contacted Sky? I've spent a good few minutes on Sky's website and can't even find a way to contact them by phone or mail.
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Hi Phil, contacted 3CX this morning and waiting to hear back if they have attempted to make contact. Not sure if anyone else has a contact at Sky via Linkedin etc that might be able to help or pass in the right direction ?
 
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Phill@Telis said:
Hi all,

Do we have any confirmation that someone from 3CX has contacted Sky? Or has anyone posting here contacted Sky? I've spent a good few minutes on Sky's website and can't even find a way to contact them by phone or mail.
Click to expand...
Brilliant nice one ! :) , teamwork makes the dream work , great to see the 3CX community come together swiftly to sort out issues. Lets hope Sky put a whitelist in soon.
 
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Same issues here and turns out my users are Sky customers. Deep Joy! :rolleyes:
 
Great work Phill - my tickets have slowed thankfully... :rolleyes:
 
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It appears users who have broadband via NowTV are also affected and their settings are managed by something called ‘Broadband Buddy’. Once this was set to 18, things started to work again.
 
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Rich.Hopkins said:
It appears users who have broadband via NowTV are also affected and their settings are managed by something called ‘Broadband Buddy’. Once this was set to 18, things started to work again.
Click to expand...

I believe NowTV basically is Sky so that would make sense
 
The workarounds seem to be working, but had a couple of users unhappy about raising their age level to 18 as they have kids or adding this exception and asking why it was blocked in the first place?
 
Rich.Hopkins said:
The workarounds seem to be working, but had a couple of users unhappy about raising their age level to 18 as they have kids or adding this exception and asking why it was blocked in the first place?
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I had the same query from one of my customers.. you can leave the age restriction and just allow the 3CX.co.uk URL - and it'll be fine...

EDIT - you already said that :)
 
We have had the same issue, I have contacted Sky today but have not heard anything back.
 
I have had reports from end users that this has now been resolved by Sky, or to be more precise their remote desk phones or smartphone apps are now working at least.
 
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Great news!! ;)
 
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Phill@Telis said:
I have had reports from end users that this has now been resolved by Sky, or to be more precise their remote desk phones or smartphone apps are now working at least.
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Brilliant thanks for the update Phill :) lets hope another provider dosen't do the same anytime soon ...
 
I've had two staff affected and while both say they were able to amend the settings as per earlier posts, thank you so much btw, now both seem to be suffering from intermittent issues receiving internal calls... may be coincidental but thought I'd check here, are any of your staff now suffering different but potentially linked issues?
 
@Ashfield Hill - No current issues as far as I am aware, at least for us.
 
No issues reported here. Suspicious hat on, but wondering if the sunny weather could be affecting your users availability for calls? :cool::D
 
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