SLA custom report

[Ronin]

Hello,

Can we edit the SLA queue breach report so that it will include more information?
For example:
- Number of available agents that are not occupied in a call.

Are there any variables that we can use?

 

[VoIPTools]

3CX does not provide any ability to customize built-in reports beyond the provided selection criteria. You can use the CDR files to get some information, but they do not contain queue statistics. Alternatively, you can run existing exports and export the results as CSV then manually combine the data into a custom report.

If neither of these options meet your needs, I encourage you to take a look at our 3CX Exporter tool, and our VoIPTools REST API. These tools can synchronize all the 3CX data with Microsoft SQL / MySQL. Once you have access to the data, then you can use whatever reporting tool you prefer to build custom reports.

 

[JeremyH]

Hi

We may be interested in this, we're in the United Kingdom, the debian based 3cx is hosted for us in the cloud, what level of access do we need to the debian/3cx to install your product and export 3cx's internal database.

It may be a few days before I get back to you, if you reply.

Thanks
Jeremy