Good Morning Colleagues
I hope you are doing good and safe.
In normal call centre scenario , When a call received , We normally forward it to digital receptionist extension where the caller hears first the prompt which guide him to press 1 for sales , 2 for technical , etc....
Once the caller press the required key , he will be forward to the appropriate queue where he will wait for free agent to pickup the call.
In many call centres , Once there is a free agent and weather there is Music of Hold prompt is playing or not , The caller will hear small ring (Just to notify him to be ready as an agent will talk to him now) just before the agent talk to caller.
How can this small ring be configured in 3CX ?
Best Regards
I hope you are doing good and safe.
In normal call centre scenario , When a call received , We normally forward it to digital receptionist extension where the caller hears first the prompt which guide him to press 1 for sales , 2 for technical , etc....
Once the caller press the required key , he will be forward to the appropriate queue where he will wait for free agent to pickup the call.
In many call centres , Once there is a free agent and weather there is Music of Hold prompt is playing or not , The caller will hear small ring (Just to notify him to be ready as an agent will talk to him now) just before the agent talk to caller.
How can this small ring be configured in 3CX ?
Best Regards
