- Joined
- Nov 19, 2020
- Messages
- 15
- Reaction score
- 2
I developed an innovative application connected to 3CX that enhances the handling of incoming calls to queues or ring groups.
When a call comes in, a web window pops up displaying the caller’s number. From this interface, one or more team members can assign the caller to a specific operator.
Key benefit: On future calls, the system automatically redirects the caller to the same assigned operator, ensuring continuity and a more personalized customer experience.
Of course, it’s also possible to unassign or reassign a number to another operator at any time, based on your operational needs.
[email protected]
Tel +33698807993
Didier BRUNNER
When a call comes in, a web window pops up displaying the caller’s number. From this interface, one or more team members can assign the caller to a specific operator.
Key benefit: On future calls, the system automatically redirects the caller to the same assigned operator, ensuring continuity and a more personalized customer experience.
Of course, it’s also possible to unassign or reassign a number to another operator at any time, based on your operational needs.
[email protected]
Tel +33698807993
Didier BRUNNER
