SMB Free not working today?

[Guillaume B]

Hi,

Our 3CX SMB instance seems to be unavailable.
We can't access our 3CX console.

Impossible to find a status page regarding this service, the status page I'm able to find only relates to Webmeeting and AI.

Any information to share regarding this problem?

Thanks.
G.

 

[SteveITS]

Had anyone logged in via the web client in the last month or so?

 

[Charles_3CX]

We are currently experiencing an issue with this machine and are looking into it. Apologies for the inconvenience.

 

[John Nguyen]

Hi Charles,
Do you know when the service will be back on ?
Thanks

 

[Charles_3CX]

This has been fixed, and you should now be able to access it.

 

[Guillaume B]

Hi. It was fixed yesterday but we still have the problem today. Any update?

 

[NikolasA_3CX]

Hi @Guillaume B

We currently have an issue with the machine, and we are investigating.
Apologies for the inconvenience.

 

[Guillaume B]

Hi @NikolasA_3CX
Thank you for the investigation. It came back to life Friday, I suppose a restart but unfortunately, the console is still unavailable today.

 

[Guillaume B]

Hi @NikolasA_3CX and @Charles_3CX,
I'm sorry to insist but it's still unresponsive today.
Any update?
Thank you.

 

[NikosT_3CX]

@Guillaume B as we can see there is no isue with this machine.
I have logged in and I can see connected users and also active calls.
I would recommend clearing your cache and also check from another Public IP.

 

[Guillaume B]

Hello 3CX Team,

Following the recent server incident, we have been experiencing regular disconnections with our Callcentric trunk. I noticed that the server IP address changed (I had to authorize the new address in Callcentric), and since then, the trunk has gone down three or four times.

While manually refreshing the registration restores connectivity, the issue keeps recurring and is becoming disruptive. Given that this started immediately after the new server deployment, is there a specific configuration related to the IP change that could explain this?

Additionally, since we are on the SMB version, our log visibility is limited. I am also unable to locate the setting for "Trunk Status Change Notifications"—is this feature unavailable in the SMB edition?

Relevant Logs:

02/01/2026 3:54 PM SIP Server DEP Call or Registration to CallCentric has failed.sip:[email protected] replied: 400 Bad Request; from IP:X.X.X.X:5080
02/01/2026 3:54 PM SIP Server DEP Trunk L:10012(CallCentric) has changed status to unregistered

Could the recent server modifications be the cause? We never encountered this issue prior to the change.

Thank you and have a good day.