SMS Logs - Each Extension

[M Ahmed]

Hi,
I have SMS enabled on the SIP trunk and the extensions are able to send / receive SMS. How ever when checking the Chat Log report, SMS transactions are not shown there? Please advise how to fetch SMS transaction logs? And also if its possible to fetch the SMS message content in the log?

 

[Charles_3CX]

You can do both, but for these to appear in reports, the messages must be set to dealt with.

The content of the SMS is also available from chat logs, which need to be filtered based on the date when the SMS conversation was first initiated.

 

[M Ahmed]

Thank you for your quick response.

I can see the message content on 3CX portal but cant see in the export. Am I missing something?
Also, is there a configuration to set Dealt with as a default option for SMS? Having user dependency to update Dealt with for SMS has high chances of missing, its ideal for chat / what's app based communications.

 

[Moiz]

You can do both, but for these to appear in reports, the messages must be set to dealt with.

The content of the SMS is also available from chat logs, which need to be filtered based on the date when the SMS conversation was first initiated.

Chat log option is greyed out. Role is System Owner.

 

[KyriacosS_3CX]

Chat log option is greyed out. Role is System Owner.

Hello,

Are you following up on the old thread or is this a new question? If new, please start a clean thread with all the necessary info about your query, so the community can understand it properly.

Best,
KS.

 

[Moiz]

Hello,

Are you following up on the old thread or is this a new question? If new, please start a clean thread with all the necessary info about your query, so the community can understand it properly.

Best,
KS.

A new question related to chat log.

Best,
Moiz.

 

[bitn2]

If new, please start a clean thread with all the necessary info about your query, so the community can understand it properly.

This...