Solved sms on the mobile app

[goinghosted79]

i assume i can receive texts to my DID and reply to them on the mobile app but i dont see where the option is on the app, just chat. i've followed the guide to setup sms on our hosted nfr instance but i'm still not getting messages

 

[Alphabetic]

If SMS is set up correctly then users will be able to "Compose SMS" from the chat button on the app.

https://www.3cx.com/docs/manual-u5/sms-text/

 

[goinghosted79]

thank you for the fast response, the last part is something i cant seem to find. users / enable sms under the general tab. I have looked in the management console as well as the newer web console and i dont see the option to enable sms for a user

 

[SweetAction]

In u6 you don't need to enable users - every user is automatically enabled PROVIDED that an inbound DID routes to them somehow. That somehow doesn't need to be a direct DID - it can be a DID that goes to a Ring Group that they are a member of, or a call queue, etc.

Then the outbound SMS option will appear.

 

[goinghosted79]

perfect, this resolved my issue, thank you very much for the help! have a great weekend