SMS to Main # IVRS Go to Nowhere

[jamesd]

With the update, what happens to did's assigned to IVRS? it doesn't appear they go anywhere.

 

[SweetAction]

Using the webclient admin page you can choose where the SMS goes to.
Note: Not the management console.

 

[jamesd]

We running on dedicated instances and not start up. There is no option to route the did assigned to the IVR to a person. Can you post a screenshot showing your instance doing so.
JD

 

[Evolute IT]

We running on dedicated instances and not start up. There is no option to route the did assigned to the IVR to a person. Can you post a screenshot showing your instance doing so.
JD

He's screenshot is from the new Webclient Admin section. Login to the Webclient using the system owner account and you will have those options.

 

[jamesd]

Thank you for this. I'm glad we added 10 more steps and clicks to route sms.I think long term these changes will be good, however too many changes too soon cause confusion

 

[Evolute IT]

Thank you for this. I'm glad we added 10 more steps and clicks to route sms.I think long term these changes will be good, however too many changes too soon cause confusion

The new admin section is a work-in-progress, but most features and settings will move there with time.

Apparently, there will be up to 9 updates on v18 lol still got a few to go!