Snom 300/320 problem with audio recieving.

h2009 · Apr 2, 2008

Hi there, Im having a problem with my phone system - the strange thing is it was working fine earlier but now its not.
When someone makes a call from any Snom phone they cant seem to hear anything on there side. The person receiving can hear them. Any help would be greatful. Thanks

this the server log:
15:49:44.468 Call::Terminate [CM503008]: Call(25): Call is terminated
15:49:44.468 Call::Terminate [CM503008]: Call(25): Call is terminated
15:49:38.687 CallCtrl:

nLegConnected [CM503007]: Call(25): Device joined: sip:[email protected]:2051;line=qo00hkmq
15:49:38.687 CallCtrl:

nLegConnected [CM503007]: Call(25): Device joined: sip:[email protected]:5060
15:49:36.343 Extension:

rintEndpointInfo [CM505001]: Ext.102: Device info: Device Identified: [Man: Snom;Mod: 320;Rev: General] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [snom320/7.1.30] Transport: [sip:192.168.0.200:5060]
15:49:36.343 CallCtrl:

nAnsweredCall [CM503002]: Call(25): Alerting sip:[email protected]:2051;line=qo00hkmq
15:49:36.078 CallCtrl:

nSelectRouteReq [CM503004]: Call(25): Calling: Ext:102@[Dev:sip:[email protected]:2051;line=qo00hkmq]
15:49:36.078 CallCtrl:

nSelectRouteReq [CM503010]: Making route(s) to "Computer Room"[sip:[email protected]]
15:49:36.078 Extension:

rintEndpointInfo [CM505001]: Ext.117: Device info: Device Identified: [Man: Linksys;Mod: SPA-921;Rev: General] Capabilities:[reinvite, no-replaces, able-no-sdp, recvonly] UserAgent: [Linksys/SPA921-5.1.8] Transport: [sip:192.168.0.200:5060]
15:49:36.062 CallCtrl:

nIncomingCall [CM503001]: Call(25): Incoming call from Ext.117 to "Computer Room"[sip:[email protected]]

This is the snom device log;
8]2/4/2008 15:49:25: route_pending_packet 1000136: entry=url udp 192.168.0.200:5060
[8]2/4/2008 15:49:25: route_pending_packet 1000136: entry=udp 192.168.0.200 5060
[8]2/4/2008 15:49:25: Send Packet 200
[6]2/4/2008 15:49:25: find_function_key_for_uri: Looking to match sip:[email protected]:2051;line=qo00hkmq
[6]2/4/2008 15:49:25: Line-Seize subscription was not sent
[8]2/4/2008 15:49:25: route_pending_packet 1000137: entry=url udp 192.168.0.200:5060
[8]2/4/2008 15:49:25: route_pending_packet 1000137: entry=udp 192.168.0.200 5060
[8]2/4/2008 15:49:25: Send Packet 180
[8]2/4/2008 15:49:25: load_routing_table
[8]2/4/2008 15:49:25: loaded devices:Inter-| Receive | Transmit
face |bytes packets errs drop fifo frame compressed multicast|bytes packets errs drop fifo colls carrier compressed
lo:42024029 368950 0 0 0 0 0 0 42024029 368950 0 0 0 0 0 0
eth0: 6262358 39934 0 0 0 0 0 0 3864289 19717 0 0 0 0 0 0
incaip_lan: 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
incaip_pc: 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0

[8]2/4/2008 15:49:25: added device:lo 127.0.0.1
[8]2/4/2008 15:49:25: added device:eth0 192.168.0.180
[8]2/4/2008 15:49:25: loaded proc route:Iface Destination Gateway Flags RefCnt Use Metric Mask MTU Window IRTT
eth0 C0A80000 00000000 0001 0 0 0 FFFFFF00 0 0 0
lo 7F000000 00000000 0001 0 0 0 FF000000 0 0 0
eth0 00000000 C0A80001 0003 0 0 0 00000000 0 0 0

[8]2/4/2008 15:49:25: Route: eth0 c0a80000 ffffff00
[8]2/4/2008 15:49:25: Route: lo 7f000000 ff000000
[8]2/4/2008 15:49:25: Default Route uses 192.168.0.180
[8]2/4/2008 15:49:25: match mask:1
[9]2/4/2008 15:49:25: result of get_ip_adr:192.168.0.200 192.168.0.180
[5]2/4/2008 15:49:25: Dialog -6/3 going to early
[8]2/4/2008 15:49:25: DNS cache_lookup: a stunserver.org -> 192.245.12.229
[8]2/4/2008 15:49:25: DNS cache_lookup: a stunserver.org -> 192.245.12.229
[8]2/4/2008 15:49:25: DNS cache_lookup: a stunserver.org -> 192.245.12.229
[8]2/4/2008 15:49:25: DNS cache_lookup: a stunserver.org -> 192.245.12.229
[8]2/4/2008 15:49:25: DNS cache_lookup: a stunserver.org -> 192.245.12.229
[8]2/4/2008 15:49:25: DNS cache_lookup: srv _stun._udp.stunserver.org ->
[8]2/4/2008 15:49:25: DNS cache_lookup: a stunserver.org -> 192.245.12.229
[6]2/4/2008 15:49:25: Unknown message attribute type 0x8020
[6]2/4/2008 15:49:25: Unknown message attribute type 0x8022
[6]2/4/2008 15:49:25: Unknown message attribute type 0x8020
[6]2/4/2008 15:49:25: Unknown message attribute type 0x8022
[8]2/4/2008 15:49:25: STUN: SIP address is 82.24.13.76:2051
[8]2/4/2008 15:49:26: Send Packet 180
[8]2/4/2008 15:49:26: match mask:1
[9]2/4/2008 15:49:26: result of get_ip_adr:192.168.0.200 192.168.0.180
[8]2/4/2008 15:49:26: DNS cache_lookup: srv _stun._udp.stunserver.org ->
[8]2/4/2008 15:49:26: DNS cache_lookup: a stunserver.org -> 192.245.12.229
[6]2/4/2008 15:49:26: Unknown message attribute type 0x8020
[6]2/4/2008 15:49:26: Unknown message attribute type 0x8022
[8]2/4/2008 15:49:26: STUN: SIP address is 82.24.13.76:2051
[8]2/4/2008 15:49:26: DNS cache_lookup: srv _stun._udp.stunserver.org ->
[8]2/4/2008 15:49:26: DNS cache_lookup: a stunserver.org -> 192.245.12.229
[6]2/4/2008 15:49:26: Unknown message attribute type 0x8020
[6]2/4/2008 15:49:26: Unknown message attribute type 0x8022
[8]2/4/2008 15:49:26: STUN: SIP address is 82.24.13.76:2051
[8]2/4/2008 15:49:27: Send Packet 180
[8]2/4/2008 15:49:27: match mask:1
[9]2/4/2008 15:49:27: result of get_ip_adr:192.168.0.200 192.168.0.180
[8]2/4/2008 15:49:27: DNS cache_lookup: srv _stun._udp.stunserver.org ->
[8]2/4/2008 15:49:27: DNS cache_lookup: a stunserver.org -> 192.245.12.229
[6]2/4/2008 15:49:27: Unknown message attribute type 0x8020
[6]2/4/2008 15:49:27: Unknown message attribute type 0x8022
[8]2/4/2008 15:49:27: STUN: SIP address is 82.24.13.76:2051
[8]2/4/2008 15:49:27: DNS cache_lookup: srv _stun._udp.stunserver.org ->
[8]2/4/2008 15:49:27: DNS cache_lookup: a stunserver.org -> 192.245.12.229
[6]2/4/2008 15:49:27: Hook switch released
[8]2/4/2008 15:49:27: route_pending_packet 1000138: entry=url udp 192.168.0.200:5060
[8]2/4/2008 15:49:27: route_pending_packet 1000138: entry=udp 192.168.0.200 5060
[8]2/4/2008 15:49:27: Send Packet 200
[8]2/4/2008 15:49:27: match mask:1
[9]2/4/2008 15:49:27: result of get_ip_adr:192.168.0.200 192.168.0.180
[5]2/4/2008 15:49:27: Dialog -6/3 going to confirmed
[6]2/4/2008 15:49:27: unicode2snom: Code 00 14 not mapped
[6]2/4/2008 15:49:27: unicode2snom: Code 00 1d not mapped
[6]2/4/2008 15:49:27: unicode2snom: Code 00 15 not mapped
[6]2/4/2008 15:49:27: unicode2snom: Code 00 1d not mapped
[6]2/4/2008 15:49:27: Unknown message attribute type 0x8020
[6]2/4/2008 15:49:27: Unknown message attribute type 0x8022
[8]2/4/2008 15:49:27: STUN: SIP address is 82.24.13.76:2051
[8]2/4/2008 15:49:27: Received full dialog information
[8]2/4/2008 15:49:27: route_pending_packet 1000139: entry=url udp 192.168.0.200:5060
[8]2/4/2008 15:49:27: route_pending_packet 1000139: entry=udp 192.168.0.200 5060
[8]2/4/2008 15:49:27: Send Packet 200
[8]2/4/2008 15:49:28: Received full dialog information
[8]2/4/2008 15:49:28: route_pending_packet 1000140: entry=url udp 192.168.0.200:5060
[8]2/4/2008 15:49:28: route_pending_packet 1000140: entry=udp 192.168.0.200 5060
[8]2/4/2008 15:49:28: Send Packet 200
[8]2/4/2008 15:49:28: Received full dialog information
[8]2/4/2008 15:49:28: route_pending_packet 1000141: entry=url udp 192.168.0.200:5060
[8]2/4/2008 15:49:28: route_pending_packet 1000141: entry=udp 192.168.0.200 5060
[8]2/4/2008 15:49:28: Send Packet 200
[8]2/4/2008 15:49:28: Received full dialog information
[8]2/4/2008 15:49:28: route_pending_packet 1000142: entry=url udp 192.168.0.200:5060
[8]2/4/2008 15:49:28: route_pending_packet 1000142: entry=udp 192.168.0.200 5060
[8]2/4/2008 15:49:28: Send Packet 200
[8]2/4/2008 15:49:28: DNS cache_lookup: srv _stun._udp.stunserver.org ->
[8]2/4/2008 15:49:28: DNS cache_lookup: a stunserver.org -> 192.245.12.229
[6]2/4/2008 15:49:28: Unknown message attribute type 0x8020
[6]2/4/2008 15:49:28: Unknown message attribute type 0x8022
[8]2/4/2008 15:49:28: STUN: SIP address is 82.24.13.76:2051
[8]2/4/2008 15:49:28: DNS cache_lookup: srv _stun._udp.stunserver.org ->
[8]2/4/2008 15:49:28: DNS cache_lookup: a stunserver.org -> 192.245.12.229
[6]2/4/2008 15:49:28: Unknown message attribute type 0x8020
[6]2/4/2008 15:49:28: Unknown message attribute type 0x8022
[8]2/4/2008 15:49:28: STUN: SIP address is 82.24.13.76:2051
[6]2/4/2008 15:49:28: unicode2snom: Code 00 12 not mapped
[6]2/4/2008 15:49:28: unicode2snom: Code 00 1d not mapped
[8]2/4/2008 15:49:29: DNS cache_lookup: srv _stun._udp.stunserver.org ->
[8]2/4/2008 15:49:29: DNS cache_lookup: a stunserver.org -> 192.245.12.229
[6]2/4/2008 15:49:29: Unknown message attribute type 0x8020
[6]2/4/2008 15:49:29: Unknown message attribute type 0x8022
[8]2/4/2008 15:49:29: STUN: SIP address is 82.24.13.76:2051
[8]2/4/2008 15:49:29: DNS cache_lookup: srv _stun._udp.stunserver.org ->
[8]2/4/2008 15:49:29: DNS cache_lookup: a stunserver.org -> 192.245.12.229
[6]2/4/2008 15:49:29: Unknown message attribute type 0x8020
[6]2/4/2008 15:49:29: Unknown message attribute type 0x8022
[8]2/4/2008 15:49:29: STUN: SIP address is 82.24.13.76:2051
[6]2/4/2008 15:49:29: unicode2snom: Code 00 13 not mapped
[6]2/4/2008 15:49:29: unicode2snom: Code 00 1d not mapped
[8]2/4/2008 15:49:30: DNS cache_lookup: srv _stun._udp.stunserver.org ->
[8]2/4/2008 15:49:30: DNS cache_lookup: a stunserver.org -> 192.245.12.229
[6]2/4/2008 15:49:30: Unknown message attribute type 0x8020
[6]2/4/2008 15:49:30: Unknown message attribute type 0x8022
[8]2/4/2008 15:49:30: STUN: SIP address is 82.24.13.76:2051
[8]2/4/2008 15:49:30: DNS cache_lookup: srv _stun._udp.stunserver.org ->
[8]2/4/2008 15:49:30: DNS cache_lookup: a stunserver.org -> 192.245.12.229
[6]2/4/2008 15:49:30: Unknown message attribute type 0x8020
[6]2/4/2008 15:49:30: Unknown message attribute type 0x8022
[8]2/4/2008 15:49:30: STUN: SIP address is 82.24.13.76:2051
[6]2/4/2008 15:49:30: unicode2snom: Code 00 14 not mapped
[6]2/4/2008 15:49:30: unicode2snom: Code 00 1d not mapped
[8]2/4/2008 15:49:31: DNS cache_lookup: srv _stun._udp.stunserver.org ->
[8]2/4/2008 15:49:31: DNS cache_lookup: a stunserver.org -> 192.245.12.229
[6]2/4/2008 15:49:31: Unknown message attribute type 0x8020
[6]2/4/2008 15:49:31: Unknown message attribute type 0x8022
[8]2/4/2008 15:49:31: STUN: SIP address is 82.24.13.76:2051
[8]2/4/2008 15:49:31: DNS cache_lookup: srv _stun._udp.stunserver.org ->
[8]2/4/2008 15:49:31: DNS cache_lookup: a stunserver.org -> 192.245.12.229
[6]2/4/2008 15:49:31: Unknown message attribute type 0x8020
[6]2/4/2008 15:49:31: Unknown message attribute type 0x8022
[8]2/4/2008 15:49:31: STUN: SIP address is 82.24.13.76:2051
[6]2/4/2008 15:49:31: unicode2snom: Code 00 15 not mapped
[6]2/4/2008 15:49:31: unicode2snom: Code 00 1d not mapped
[8]2/4/2008 15:49:32: DNS cache_lookup: srv _stun._udp.stunserver.org ->
[8]2/4/2008 15:49:32: DNS cache_lookup: a stunserver.org -> 192.245.12.229
[6]2/4/2008 15:49:32: Unknown message attribute type 0x8020
[6]2/4/2008 15:49:32: Unknown message attribute type 0x8022
[8]2/4/2008 15:49:32: STUN: SIP address is 82.24.13.76:2051
[8]2/4/2008 15:49:32: DNS cache_lookup: srv _stun._udp.stunserver.org ->
[8]2/4/2008 15:49:32: DNS cache_lookup: a stunserver.org -> 192.245.12.229
[6]2/4/2008 15:49:32: unicode2snom: Code 00 12 not mapped
[6]2/4/2008 15:49:32: unicode2snom: Code 00 1d not mapped
[6]2/4/2008 15:49:32: Unknown message attribute type 0x8020
[6]2/4/2008 15:49:32: Unknown message attribute type 0x8022
[8]2/4/2008 15:49:32: STUN: SIP address is 82.24.13.76:2051
[8]2/4/2008 15:49:33: DNS cache_lookup: srv _stun._udp.stunserver.org ->
[8]2/4/2008 15:49:33: DNS cache_lookup: a stunserver.org -> 192.245.12.229
[6]2/4/2008 15:49:33: unicode2snom: Code 00 13 not mapped
[6]2/4/2008 15:49:33: unicode2snom: Code 00 1d not mapped
[6]2/4/2008 15:49:33: Unknown message attribute type 0x8020
[6]2/4/2008 15:49:33: Unknown message attribute type 0x8022
[8]2/4/2008 15:49:33: STUN: SIP address is 82.24.13.76:2051
[8]2/4/2008 15:49:33: Sending Keepalive...
[6]2/4/2008 15:49:33: Hook switch pressed
[8]2/4/2008 15:49:33: No special routing, routing to sip:[email protected]:5060
[8]2/4/2008 15:49:33: route_pending_packet 1000143: entry=url ? sip:[email protected]:5060
[8]2/4/2008 15:49:33: route_pending_packet 1000143: entry=udp 192.168.0.200 5060
[8]2/4/2008 15:49:33: Send Packet BYE
[8]2/4/2008 15:49:33: match mask:1
[9]2/4/2008 15:49:33: result of get_ip_adr:192.168.0.200 192.168.0.180
[8]2/4/2008 15:49:33: match mask:1
[9]2/4/2008 15:49:33: result of get_ip_adr:192.168.0.200 192.168.0.180
[8]2/4/2008 15:49:33: DNS cache_lookup: srv _stun._udp.stunserver.org ->
[8]2/4/2008 15:49:33: DNS cache_lookup: a stunserver.org -> 192.245.12.229
[8]2/4/2008 15:49:33: Received full dialog information
[8]2/4/2008 15:49:33: route_pending_packet 1000144: entry=url udp 192.168.0.200:5060
[8]2/4/2008 15:49:33: route_pending_packet 1000144: entry=udp 192.168.0.200 5060
[8]2/4/2008 15:49:33: Send Packet 200
[8]2/4/2008 15:49:33: Received full dialog information
[8]2/4/2008 15:49:33: route_pending_packet 1000145: entry=url udp 192.168.0.200:5060
[8]2/4/2008 15:49:33: route_pending_packet 1000145: entry=udp 192.168.0.200 5060
[8]2/4/2008 15:49:33: Send Packet 200
[8]2/4/2008 15:49:33: Received full dialog information
[8]2/4/2008 15:49:33: route_pending_packet 1000146: entry=url udp 192.168.0.200:5060
[8]2/4/2008 15:49:33: route_pending_packet 1000146: entry=udp 192.168.0.200 5060
[8]2/4/2008 15:49:33: Send Packet 200
[8]2/4/2008 15:49:33: Received full dialog information
[8]2/4/2008 15:49:33: route_pending_packet 1000147: entry=url udp 192.168.0.200:5060
[8]2/4/2008 15:49:33: route_pending_packet 1000147: entry=udp 192.168.0.200 5060
[8]2/4/2008 15:49:33: Send Packet 200
[6]2/4/2008 15:49:33: Unknown message attribute type 0x8020
[6]2/4/2008 15:49:33: Unknown message attribute type 0x8022
[8]2/4/2008 15:49:33: STUN: SIP address is 82.24.13.76:2051
[8]2/4/2008 15:49:34: DNS cache_lookup: srv _stun._udp.stunserver.org ->
[8]2/4/2008 15:49:34: DNS cache_lookup: a stunserver.org -> 192.245.12.229
[6]2/4/2008 15:49:34: Unknown message attribute type 0x8020
[6]2/4/2008 15:49:34: Unknown message attribute type 0x8022
[8]2/4/2008 15:49:34: STUN: SIP address is 82.24.13.76:2051
[8]2/4/2008 15:49:34: DNS cache_lookup: srv _stun._udp.stunserver.org ->
[8]2/4/2008 15:49:34: DNS cache_lookup: a stunserver.org -> 192.245.12.229
[6]2/4/2008 15:49:34: Unknown message attribute type 0x8020
[6]2/4/2008 15:49:34: Unknown message attribute type 0x8022
[8]2/4/2008 15:49:34: STUN: SIP address is 82.24.13.76:2051
[8]2/4/2008 15:49:35: DNS cache_lookup: srv _stun._udp.stunserver.org ->
[8]2/4/2008 15:49:35: DNS cache_lookup: a stunserver.org -> 192.245.12.229
[6]2/4/2008 15:49:35: Unknown message attribute type 0x8020
[6]2/4/2008 15:49:35: Unknown message attribute type 0x8022
[8]2/4/2008 15:49:35: STUN: SIP address is 82.24.13.76:2051
[8]2/4/2008 15:49:35: DNS cache_lookup: srv _stun._udp.stunserver.org ->
[8]2/4/2008 15:49:35: DNS cache_lookup: a stunserver.org -> 192.245.12.229

h2009 · Apr 2, 2008

May have just solved my own problem - reporting back in a few mintues.

h2009 · Apr 2, 2008

Solved it was because the RTP Encryption was not on! How simple.

gludwig333 · May 15, 2009

Purchase a snom 300 IP Phone:

http://www.ludwigitservices.com/catalog/product_info.php?cPath=23&products_id=32

Snom 300/320 problem with audio recieving.

h2009

h2009

h2009

gludwig333

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Snom 300/320 problem with audio recieving.

h2009

h2009

h2009

gludwig333

Latest Posts

Forum statistics

20 Years of VoIP Industry Leadership

Company

Solutions

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20 Years of VoIP
Industry Leadership