Solved Snom 710 no BLF - 3CX ver.18 Update 4 (Build 965)

[capsec]

Hello

my customer has 4 Snom 710 that don't show BLF status, It worked for past 5 years with any problems. The problem is appeared 10-15 days ago
Snom Firmware is the latest supported ( 8.9.3.96 ) .
3CX is version 18 Update 4.

I've done some test with a Snom 715 (10.1.84.15) and 3CX version 18 update 5 and BLF works correctly
(3CX isn't upgraded to Update 5 because I miss the update before 30 november so now I'll do a restore config in a new installation ver.5.......)

Could you have some suggestion?

Thanks , regards

 

[N_G]

Snom 710 are EOL and have been for some time. They can no longer be provisioned. You have to configure the BLF and the phone manually as per this snom 710-720-760 guide. This will work its just more difficult to keep changing the BLF buttons as it has to be done from the phone. In time it will be good to plan to replace these phones.

 

[capsec]

Snom 710 are EOL and have been for some time. They can no longer be provisioned. You have to configure the BLF and the phone manually as per this snom 710-720-760 guide. This will work its just more difficult to keep changing the BLF buttons as it has to be done from the phone. In time it will be good to plan to replace these phones.

Hello Nick

I followed your guide but unfortunately BLF keys remains off. I'll suggest to my customer to use the Desktop App to have info regarding the status of others users.

Thanks , regards

 

[JohnS_3CX]

3CX isn't upgraded to Update 5 because I miss the update before 30 november so now I'll do a restore config in a new installation ver.5

If your system cannot activate the license will drop down to a basic standard one and you will lose the BLF ability on all phones.

Upgrade your system to the latest version and then try again.

 

[capsec]

If your system cannot activate the license will drop down to a basic standard one and you will lose the BLF ability on all phones.

Upgrade your system to the latest version and then try again.

Hello John I'll go to the customer saturday, if I'll solve I will inform you.

Thanks

 

[capsec]

Hello reinstalling the last version 18 update 6 the BLF problem is solved.

Thanks regards

 

[JohnS_3CX]

Hi capsec,

This is good to hear. Just keep in mind that phones that Snom no longer provides firmware for may have problems in the future, and make a plan to replace them eventually.