Snom D715 issue with factory reset

[Jakob Tang]

Hi

I've now tested a Snom D715 on our test PBX which works perfectly.
But now that I have to factory reset the phone, I've run into some problems.

I can easily reset the phone via the webinterface and via the phone (https://www.3cx.com/sip-phones/factory-reset-snom/). But with both resets the 'Setting URL' isn't cleared. All other settings are cleared.
After the reset the 'Setting URL' conatins this URL: https://FDQN/rps/cfg{mac}

How do I fix this problem?

 

[YiannisH_3CX]

Hello @Jakob Tang

From your description i assume that you provisioned the phones using STUN. When that happens their MAC address is bound to the RPS server for 2 weeks. During those 2 weeks the phones can only be provisioned to the PBX the RPS request came from that is why the Setting URL is greyed out and preconfigured. You will need to delete the phone from the management console (to prevent resending the RPS request) and wait for the full 2 weeks for the phone to be released from RPS.