Snom D765 - reprovisioning

[Igino Leporati]

Hi,


when i reprovision a D765 phone, logo disappear, and device show blank background instead.


this happen after a while automatically, the only solution is restarting phone.

anyone else have this issue?

 

[AWS2P]

Which logo is missing ? Yours? 3CX one ?
What is your 3cx license ?

 

[Igino Leporati]

Which logo is missing ? Yours? 3CX one ?
What is your 3cx license ?

hi, thanks for reply
same behaviour for the original logo.
i'm talking about background logo, "3CX"

i'm using 3cx PRO perpetual, with windows installation.

 

[Saqqara]

Has this just started since you updated the firmware to resolve the address book issue ?

Can you provide info on your setup - https://www.3cx.com/community/threads/information-to-provide-when-requesting-help.67558/

 

[Igino Leporati]

Has this just started since you updated the firmware to resolve the address book issue ?

Can you provide info on your setup - https://www.3cx.com/community/threads/information-to-provide-when-requesting-help.67558/

3cx has always had this issue.
the only way to avoid this, is use an old XML file.
may be a scheduled job, that each XXX hours, refresh phone provisioning?

 

[Saqqara]

may be a scheduled job, that each XXX hours, refresh phone provisioning?

Yes, the 3CX system does reprovision the phones every 24 hrs , so if you add anything manually to the phone via the web frontend, it can be wiped out

 

[Igino Leporati]

sorry for wrong netiquette.

• 3CX Version,Perpetual 16.0.619
• Server OS, Windows Server 2016
• Is the 3CX Server Hosted and where, hosted on premise on wmware
• IP Phone Make/Model/Firmware: 10.1.54.16
• Provisioning Method: Local
• Trunk Provider or Gateway Make/Model : TRENOVE
• Has the Firewall Checker passed: YES
• Are custom Phone Templates being used: NO

 

[Igino Leporati]

Yes, the 3CX system does reprovision the phones every 24 hrs , so if you add anything manually to the phone via the web frontend, it can be wiped out

nothing from web frontend (you mean by phone webpage?)
simply, if restart phone, works fine, if by PHONES view inside management, i click on REPROVISION

the logo disappear (same result after 24h)
after phone restart

after re-provision

 

[Igino Leporati]

same result with original logo.

 

[JohnS_3CX]

Hi,

The Snom D765's provisioning does not specify a logo in V16 SP5. This should return SP6 now that the new firmware is ready.

If you add your own logo manually, its very likely that the automatic reprovisioning will remove it.

 

[Igino Leporati]

Hi,

The Snom D765's provisioning does not specify a logo in V16 SP5. This should return SP6 now that the new firmware is ready.

If you add your own logo manually, its very likely that the automatic reprovisioning will remove it.

ok clear.
but also using standard xml and standard snom760.png, after reprovision, logo disappear.
standard xml, standard logo (3cx) and standard settings.

 

[Igino Leporati]

same issue
https://www.3cx.com/community/threads/wallpaper-disappears-after-provisioning-snom-d765.69943/
i've to wait 3cx update so
but
many version has been released meanwhile

 

[JohnS_3CX]

Hi Igino,

Understood, and as I said in that post, we were waiting for some changes from Snom.

So to clear things up: for now you cannot provision a background on that model, it will automatically be removed during any reprovisioning event. In SP6 this will be resolved (after Snom also provided us with new firmware and templates that are being tested).

You can preview the changes in SP6 alpha that was released yesterday, but please DO NOT install the alpha on your current system as it is not yet stable enough for production environments. You can get a trial key and test it in a separate environment.
https://www.3cx.com/blog/releases/update-6-alpha-optimizes-hosting/

 

[Igino Leporati]

Hi Igino,

Understood, and as I said in that post, we were waiting for some changes from Snom.

So to clear things up: for now you cannot provision a background on that model, it will automatically be removed during any reprovisioning event. In SP6 this will be resolved (after Snom also provided us with new firmware and templates that are being tested).

You can preview the changes in SP6 alpha that was released yesterday, but please DO NOT install the alpha on your current system as it is not yet stable enough for production environments. You can get a trial key and test it in a separate environment.
https://www.3cx.com/blog/releases/update-6-alpha-optimizes-hosting/

ok
so it's a well know bug.
i'll waiting for sp6 release