[solved] v20 - call forwarding to queue or hunt group is not available as an option

[adn77]

Has this been overlooked because everybody is only migrating data and not setting up new extensions?

 

[Alejandro_3CX]

Hi, do you want to make a forwarding to a system extension?

please check that the parameter hide system extensions is disabled

 

[adn77]

Thanks for the prompt reply!

It was indeed checked!
Sorry, but that is a totally misleading option. It says "hide from 3cx Apps company phonebook" (and the German translation is no better).

One could argue that Admin Console and User PWA are the same 3cx APP nowadays.
But the term "company phonebook" brings a very different field of application to mind.

Thank you for solving a mystery

 

[Alejandro_3CX]

You are welcome!