Some calls go straight to voicemail, phones never ring

[dandenson]

I've got a sight where every day one or two calls go straight to voicemail.

Phones are setup as 'local' and connect to 3CX via VPN hosted in google's cloud. Pings are constant, no network issues. Not NAT in the way or anything.

DID is sent to a ring group which has a voicemail if not answered

Call log shows the call coming in and trying the ring group but then within a few seconds it drops to voicemail.

There are 11 phones in the ring group.

Today it happened at 11:16. System logs show one extension unregister and re-register. During this time, there was no network disconnect at all and the other 10 phones show up.

Any thoughts?

 

[NickD_3CX]

What is different about extension 1008? I see two entries when the ring group is called...

This is probably this extension being registered through a mobile client as well (the PUSH registration).