Hi,
every beginning of a new month, we are automatically receiving lots of useful analysis reports for our managers of the past month.
Example: "Team Queue Waiting Time (Graph)", "Agent Login History",... with a range of "last month" - all great
But on some reports, like "Average Queue Waiting Time (Graph)" there is no "range" but a "Time scale" with "Day-By-Day" and a month to select - but no "last month". So we are receiving in this reports the results from the second last month.
Is there a way to change?
Kind regards,
Dietmar
every beginning of a new month, we are automatically receiving lots of useful analysis reports for our managers of the past month.
Example: "Team Queue Waiting Time (Graph)", "Agent Login History",... with a range of "last month" - all great
But on some reports, like "Average Queue Waiting Time (Graph)" there is no "range" but a "Time scale" with "Day-By-Day" and a month to select - but no "last month". So we are receiving in this reports the results from the second last month.
Is there a way to change?
Kind regards,
Dietmar
