Some voicemail recordings too long

[Stacey Richards]

Hello Forum,

I have noticed that some voicemails continue recording well after the caller has hung up. Is there a setting that I'm missing that allows 3CX to detect a disconnection from the caller and stop recording? Would this be something that needs to be set in the PSTN gateway. We're using a Grandstream GXW4108.

Regards,

Stacey.

 

[ian.watts]

Yes, it would be at the gateway.

I have had to make adjustments to some Patton devices for a client about this exact issue.

Has to do with something about detecting when the call is over.

 

[Stacey Richards]

Hi Ian,

Thanks for your post.

I've had a look on the Channel section of the Grandstream gateway and changed the Call Progress Tones values to those specified at http://www.3cx.com/downloads/misc/GXPblog/CountryToneSetValues.pdf.

Here's hoping it's fixed now!

Thanks again for your suggestion.

Regards,

Stacey.