Something weird going on with office hours and holiday

[VTI-Aalst]

Hi

So I have multiple departments which are all configured with office hours and holiday at the moment.
When I change the office hours to the whole day for my own departments and remove the holiday, when I call to my number it's still playing the holiday prompt.
I don't know why it's still playing the holiday prompt.

Kind regards

 

[paulodagraca]

Hello VTI-Aalst,

Do you use the holiday script from the 3CX Store?
Does your trunk have multiple DID, or one (1) number on each trunk ?

How did you set it up, by trunk or by DID?
Type: 'Receiving a call from a trunk' - All DID's on trunk will react the same
or 'When this DID is called' - You need multiple holiday scripts for multiple DID's

Paulo

 

[VTI-Aalst]

Solved it.

I'm migrating to a new instance with new FQDN and the trunk was still active on the old one but for some reason I saw the calls coming in on the new one but the old one was still replying also on calls????

 

[KyriacosS_3CX]

It's possible your Trunk provider was doing SIP Forking.