SonyEricsson Xperia Arc: No sound in speaker

[jesfab]

I have no speaker sound in 3CXPhone for Android version 1.3.4 on my SonyEricsson Xperia Arc. Even if the other part puts the call on hold there’s no sound (no MOH).

I use the Android together with 3CXPhone for Windows (version 6.0) and 3CX Phone System version 10 running in Windows XP SP3.

The sound works fine in the opposite direction (i.e., from Android to Windows).

The situation is the same wherever the call is initiated.

The Xperia runs Android version 2.3.4.

 

[leejor]

I have no speaker sound in 3CXPhone for Android version 1.3.4 on my SonyEricsson Xperia Arc.

Do you mean the earpiece?

Are you using this over WiFi or 3G? Have you tried it over WiFi on the same LAN as your PBX installation?

The situation is the same wherever the call is initiated.

What about when you receive a call? Any audio?

Have you gone over the 3CX log for the call, anything show an error or problem?

 

[jesfab]

I have no speaker sound in 3CXPhone for Android version 1.3.4 on my SonyEricsson Xperia Arc.

Do you mean the earpiece?

Yes.

Are you using this over WiFi or 3G? Have you tried it over WiFi on the same LAN as your PBX installation?

WiFi.

The situation is the same wherever the call is initiated.

What about when you receive a call? Any audio?

It's the same wherever I receive the call or I place the call from the Android.

Have you gone over the 3CX log for the call, anything show an error or problem?

Here is the log. The Android has ext. 14.

11:26:42.858 [CM503008]: Call(56): Call is terminated
11:26:34.907 [CM503007]: Call(56): Device joined: sip:[email protected]:2207;line=7eb7423065d394f9
11:26:34.907 [CM503007]: Call(56): Device joined: sip:[email protected]:46838;ob
11:26:34.897 [CM505001]: Ext.12: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Ninja GlobalIPTel 4.8 Build 16889] PBX contact: [sip:[email protected]:5060]
11:26:34.897 [CM503002]: Call(56): Alerting sip:[email protected]:2207;line=7eb7423065d394f9
11:26:30.851 Currently active calls - 1: [56]
11:26:29.339 [CM503025]: Call(56): Calling Ext:Ext.12@[Dev:sip:[email protected]:2207;line=7eb7423065d394f9]
11:26:29.309 [CM503004]: Call(56): Route 1: Ext:Ext.12@[Dev:sip:[email protected]:2207;line=7eb7423065d394f9]
11:26:29.309 [CM503010]: Making route(s) to <sip:[email protected]:5060>
11:26:29.309 [CM505001]: Ext.14: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CXPhone for Android 1.3.4] PBX contact: [sip:[email protected]:5060]
11:26:29.299 [CM503001]: Call(56): Incoming call from Ext.14 to <sip:[email protected]:5060>
11:26:17.401 [CM504001]: Ext.14: new contact is registered. Contact(s): [sip:[email protected]:46838;ob/14]

/Jesper

 

[leejor]

So IP 10.20.1.49 is that of your 3CX server, you local LAN is 10.20.XX.XX, correct?

The IP of Ext 14 (the Android) is 192.168.1.2, with port 46838, correct?

I'm going to assume that the Android is behind another router. If that is the case then it should be registering with the public IP of that router (and it's local port number) , not a private IP, which it is doing now.

11:26:17.401 [CM504001]: Ext.14: new contact is registered. Contact(s): [sip:[email protected]:46838;ob/14]

Check to be sure that STUN is set-up properly, on the Android, and that you are using the "I am out of the office" setting.

 

[jewel86]

Other ideals ? I tried, but it's not' ok

 

[jesfab]

So IP 10.20.1.49 is that of your 3CX server, you local LAN is 10.20.XX.XX, correct?

Yes.

The IP of Ext 14 (the Android) is 192.168.1.2, with port 46838, correct?

Yes.

I'm going to assume that the Android is behind another router. If that is the case then it should be registering with the public IP of that router (and it's local port number) , not a private IP, which it is doing now.

I cannot register my Android on a public IP address, it requires changes in our network configuration. Unfortunately!

11:26:17.401 [CM504001]: Ext.14: new contact is registered. Contact(s): [sip:[email protected]:46838;ob/14]

Check to be sure that STUN is set-up properly, on the Android and that you are using the "I am out of the office" setting.

STUN Server is set to stun3.3cx.com.
I have tried with "I am out of office" checked and unchecked. But the result is the same.

 

[leejor]

If the Android phone continues to register using a private IP, (that is the IP that 3CX will use to try to reach the phone), then it will continue to fail.

I cannot register my Android on a public IP address, it requires changes in our network configuration. Unfortunately!

If you cannot make changes to your network to allow this, then it sounds like you are out of luck.

 

[jesfab]

If the Android phone continues to register using a private IP, (that is the IP that 3CX will use to try to reach the phone), then it will continue to fail.

I have no problem with registering. And (as I wrote earlier) it goes fine making calls, picking up calls, put calls on hold, etc. My only problem is the missing sound in the Android's earpiece.

 

[leejor]

Sorry, I thought you were experiencing no sound of any kind. If it's just getting the sound in the earpiece, but you do get sound from some other "device" (bluetooth, speaker, etc.) then it would seem to indicate some sort of incompatibility issue between the 3CX phone App and your particular set.