South Africa - SIP Trunk Configured properly - outgoing calls cut out, incoming no ring

[Adrian Ushe]

I have SIP Trunk provided by Kinetix in South Africa. I am on free startup version.

I have set everything according to the guide after writing to chat 4 times and being resent to the guide 10 times, outgoing calls are cutting out after first ring, incoming does not ring on 3CX but I can ring from a phone.

I belive that I have entered the number in E164 format.

Anyone came across this problem?

 

[Charles_3CX]

Hi there, taking a quick look for you. I suggest contacting the VoIP provider directly to check the issue from there side.

 

[Adrian Ushe]

Thanks Charles,

I have sent an email to the provider. Pity that I cannot check error logs - this at least should be enabled for any version. I dont mind configuring things myself but I need to know what the problem is.

 

[Charles_3CX]

I understand, but with their 3cx SMB versions, there are no logs to check from, I'm afraid.

I can tell you that the calls are being rejected from the VoIP provider's IP address.

 

[Adrian Ushe]

Yeah, thank you Charles, I wanted that kind of message from chat support so I can actually deal with it. Luckily I had it from you.

 

[Adrian Ushe]

I presume they have to whitelist the ip ?

 

[Charles_3CX]

I cannot tell you, I'm afraid, as I don't have this information, but this is something that you can check with them.

 

[Adrian Ushe]

I bet its just a click of a button or two on their side.

 

[Charles_3CX]

When you do find out, please do let us know

 

[Adrian Ushe]

Kinnetix had to whitelist the IP for outgoing and change device type from Digital to Analogue (something like that) to enable incoming.