SPA-3102 VOIP-to-PSTN problem

[pani]

Hi,

I've looked through all the help in this forum for my problem but nothing I have read has fixed it.

I can receive calls from PSTN through Linksys SPA-3102 to VOIP.

I can not make calls from VOIP through the Linksys to PSTN.

The error in the log is:

16:43:20.229 Call::Terminate [CM503008]: Call(51): Call is terminated
16:43:20.198 Call::RouteFailed [CM503014]: Call(51): Attempt to reach [sip:[email protected]] failed. Reason: Server Failure
16:43:20.198 CallLeg:nFailure [CM503003]: Call(51): Call to sip:[email protected]:5060 has failed; Cause: 503 Service Unavailable; from IP:192.168.0.20:5060
16:43:20.151 MediaServerReporting::SetRemoteParty [MS210006] C:51.2:Offer provided. Connection(by pass mode): 192.168.0.25:60000(60001)
16:43:20.120 CallCtrl:nSelectRouteReq [CM503004]: Call(51): Calling: PSTNline:10001@[Dev:sip:[email protected]:5060]
16:43:20.104 CallCtrl:nSelectRouteReq [CM503010]: Making route(s) to [sip:[email protected]]
16:43:20.104 MediaServerReporting::SetRemoteParty [MS210000] C:51.1:Offer received. RTP connection: 192.168.0.25:60000(60001)
16:43:20.104 CallLeg::setRemoteSdp Remote SDP is set for legC:51.1
16:43:20.104 Extension:rintEndpointInfo [CM505001]: Ext.104: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [CMI CM5K] Transport: [sip:192.168.0.10:5060]
16:43:20.089 CallCtrl:nIncomingCall [CM503001]: Call(51): Incoming call from Ext.104 to [sip:[email protected]]
16:43:20.089 CallLeg:nNewCall [CM500002]: Info on incoming INVITE:
INVITE sip:[email protected] SIP/2.0
Via: SIP/2.0/UDP 192.168.0.25:5060;rport=5060;branch=z9hG4bK1cb44c31b714c801a1ee360a58de5509
Max-Forwards: 70
Contact: [sip:[email protected]:5060]
To: [sip:[email protected]]
From: "104"[sip:[email protected]];tag=490057ec
Call-ID: [email protected]
CSeq: 802 INVITE
Allow: INVITE, CANCEL, ACK, BYE, NOTIFY, REFER, OPTIONS, INFO, MESSAGE
Proxy-Authorization: Digest username="104",realm="3CXPhoneSystem",nonce="12848517799:d6612554064966ab07a8ecf11769c3b0",response="d9bd5ab09ef21ec8c04bd3a7821bf901",uri="sip:[email protected]",algorithm=MD5
User-Agent: CMI CM5K
Content-Length: 0


You'll see I'm dialing 8105, and the intended number I want to call is 105 - so it taking off the first digit as I wanted. 105 is a weird number to dial but trust me that number, if dialed direct on the wall socket goes through to the number I want it to, so when I dial 8105 on a VOIP phone and it sends across 105 that is accurate.

I either get a 404 error, or a 503 error. On the Linksys the PSTN and Line 1 ports are not the same port, and the I have updated the the port in 3cx in the line gateway setup.

I tried to telnet to the Linksys on port 5060 and 5061 and it doesn't respond, yet it seems to through 3cx - don't know if that is important or not.

I've tried everything - can anyone help? Not sure if the error lies in 3cx or Linksys, although I presume linksys.

Thanks in advance.

Pani

 

[Wardy]

Try setting the linksys and 3cx to use 5061 you can do this in the web interface for the Linksys (http://xxx.xxx.xxx.xxx/admin/voice/advanced) and select PSTN line.
Then under Manage Gateways in 3CX select the PSTN Line and set the Gateway port to 5061

Stephen

 

[pani]

Thanks Stephen

I have already tried that and I'm really lost to what the problem might be.

Any other suggestions I should try?

Pani

 

[Wardy]

I will post screen shots of my set up soon but in the mean time are you using the ATA function if not I had to ensure that Line 1 was disabled

Stephen

 

[rikalps]

Same problem, tried all configurations found in 3cx site and in this forum
incoming calls work fine, outgoing calls connect and in one second close connection,

log is this:

12:20:42.953 Call::Terminate [CM503008]: Call(21): Call is terminated
12:20:42.953 Call::Terminate [CM503008]: Call(21): Call is terminated
12:20:42.734 CallCtrl:nLegConnected [CM503007]: Call(21): Device joined: sip:[email protected]:5060
12:20:42.718 CallCtrl:nLegConnected [CM503007]: Call(21): Device joined: sip:[email protected]:5060;rinstance=6616a778c96b7720
12:20:42.703 Line:rintEndpointInfo [CM505002]: Gateway:[SPA_3102_GATEWAY] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Linksys/SPA3102-5.1.5(GWa)] Transport: [sip:192.168.1.240:5060]
12:20:42.593 CallCtrl:nSelectRouteReq [CM503004]: Call(21): Calling: PSTNline:10002@[Dev:sip:[email protected]:5060]
12:20:42.578 CallCtrl:nIncomingCall [CM503001]: Call(21): Incoming call from Ext.14 to [sip:[email protected]:5060]
12:15:31.437 StunClient::loadStunList [CM306002]: There is no valid STUN server specified! External IP can not be resolved.
11:55:31.359 StunClient::loadStunList [CM306002]: There is no valid STUN server specified! External IP can not be resolved.
11:53:02.390 Call::Terminate [CM503008]: Call(20): Call is terminated
11:53:02.375 Call::RouteFailed [CM503014]: Call(20): Attempt to reach [sip:[email protected]:5060] failed. Reason: Not Found
11:53:02.375 CallLeg:nFailure [CM503003]: Call(20): Call to sip:[email protected]:5060 has failed; Cause: 410 Gone; from IP:192.168.1.241:5060
11:53:01.328 CallCtrl:nSelectRouteReq [CM503004]: Call(20): Calling: PSTNline:10002@[Dev:sip:[email protected]:5060]
11:53:01.312 CallCtrl:nIncomingCall [CM503001]: Call(20): Incoming call from Ext.14 to [sip:[email protected]:5060]
11:48:55.515 Call::Terminate [CM503008]: Call(19): Call is terminated
11:48:55.515 Call::Terminate [CM503008]: Call(19): Call is terminated
11:48:55.281 CallCtrl:nLegConnected [CM503007]: Call(19): Device joined: sip:[email protected]:5060
11:48:55.265 CallCtrl:nLegConnected [CM503007]: Call(19): Device joined: sip:[email protected]:5060;rinstance=6616a778c96b7720
11:48:55.265 Line:rintEndpointInfo [CM505002]: Gateway:[SPA_3102_GATEWAY] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Linksys/SPA3102-5.1.5(GWa)] Transport: [sip:192.168.1.240:5060]
11:48:55.156 CallCtrl:nSelectRouteReq [CM503004]: Call(19): Calling: PSTNline:10002@[Dev:sip:[email protected]:5060]
11:48:55.140 CallCtrl:nIncomingCall [CM503001]: Call(19): Incoming call from Ext.14 to [sip:[email protected]:5060]

why says device info: "Device Not Identified: User Agent not matched"
what does it mean?

status line show line is registered
pls help!