SPA 8800 no out bound call

[chriswinter]

I have a 3cx v 12 server running and a cisco SPA8800 as a gateway we can receive call with no issues and I cannot get the 3cx to make calls,

I have the output from the 3cx logs and the config page for the SPA8800


3CX Log File

30-Sep-2014 11:01:43.731 [CM503008]: Call(C:1): Call is terminated
30-Sep-2014 11:01:43.730 Leg L:1.1[Extn] is terminated: Cause: CANCEL from 127.0.0.1:52152
30-Sep-2014 11:01:40.991 Currently active calls - 1: [1]
30-Sep-2014 11:01:12.036 [CM503025]: Call(C:1): Calling T:Line:10003>>07476284422@[Dev:sip:[email protected]:5361] for L:1.1[Extn]
30-Sep-2014 11:01:11.940 [CM503027]: Call(C:1): From: Extn:200 ("support" <sip:[email protected]:5060>) to T:Line:10003>>07476284422@[Dev:sip:[email protected]:5361]
30-Sep-2014 11:01:11.940 [CM503004]: Call(C:1): Route 1: from L:1.1[Extn] to T:Line:10003>>07476284422@[Dev:sip:[email protected]:5361]
30-Sep-2014 11:01:11.940 Line limit check: Current # of calls for line Lc:10003(@SPA8800-Martin[<sip:[email protected]:5361>]) is 0; limit is 1
30-Sep-2014 11:01:11.940 Call(C:1): Call from Extn:200 to 07476284422 matches outbound rule 'Rule for SPA8800-Martin'
30-Sep-2014 11:01:11.939 [CM503001]: Call(C:1): Incoming call from Extn:200 to <sip:[email protected]:5060>


The PNG images are the screen shots of the SPA 8800


Thanks

 

[leejor]

Did you intend to send the call to port 5361, or port 5061? The port of the trunk, in the 3CX trunk settings, has to match the port number at the device.

 

[chriswinter]

we now have the ports correct and the pbx recives inbound calls but they drop off any time between 1 and 5 minutes
however we still cant make outbound calls the minute they dial they drop off

 

[leejor]

Have another look at the 3CX logs and post a new one of an attempted outbound call. The log should also give you an idea about what is happening when the inbound calls drop off. It may be something to do with your call disconnect setting, especially if you are using a set length of silence to determine that a call has been disconnected and call volume is low.

If the SPA-8800 is anything list the SPA-3102 (and I'm going to assume that it is , for the most par, a multi port version), then they probably have an option to use a syslog server, run on another PC.

You can download a free version from http://www.kiwisyslog.com/free-edition.aspx (there may be others out there as well)

Those logs will show what is happening inside the 8800, and may provide more of a clue as to what is going on.

Here is a link to provisioning the 3102. http: //www.3cx.com/voip-gateways/linksys-spa3102/ - NO LONGER AVAILABLE


Even though 3CX no longer "officially" supports it, it works great for me. You may want to compare the settings.

Since the 8800 also supports phones (FXS ports), you did make sure that there are no port conflicts (duplication), with any phones or lines (FXO ports), on the device, right?

 

[chriswinter]

I am not using the analogue extensions just the pstn side of the spa8800 and to get a look at your setting for both the 3cx and spa8800 would be appreciated.

I will loginto the system at the weekend (as this is a freinds whom i helping) and setup the syslog server

Thanks

 

[chriswinter]

here is the new log for an outbound call


09-Oct-2014 19:23:36.861 [CM504002]: Endpoint Extn:200: a contact is unregistered. Contact(s): [sip:[email protected]:5060 / 200]
09-Oct-2014 19:23:28.825 [MS105000] C:86.1: No RTP packets were received:remoteAddr=127.0.0.1:40026,extAddr=0.0.0.0:0,localAddr=127.0.0.1:7414
09-Oct-2014 19:23:27.343 Leg L:86.1[Extn] is terminated: Cause: BYE from PBX
09-Oct-2014 19:23:27.343 [CM503008]: Call(C:86): Call is terminated
09-Oct-2014 19:23:27.342 Leg L:86.2[Line:10003>>01603856753] is terminated: Cause: BYE from 192.168.1.24:5064
09-Oct-2014 19:23:22.438 [CM503007]: Call(C:86): Line:10003>>01603856753 has joined, contact <sip:[email protected]:5064>
09-Oct-2014 19:23:22.438 [CM503007]: Call(C:86): Extn:200 has joined, contact <sip:[email protected]:52153>
09-Oct-2014 19:23:22.437 L:86.2[Line:10003>>01603856753] has joined to L:86.1[Extn]
09-Oct-2014 19:23:22.436 [CM505002]: Gateway:[SPA8800-Martin] Device info: Device Identified: [Man: Cisco;Mod: SPA Series;Rev: General] Capabilities:[reinvite, replaces, unable-no-sdp, no-recvonly] UserAgent: [Cisco/SPA8800-6.1.7(GW)] PBX contact: [sip:[email protected]:5060]
09-Oct-2014 19:23:22.369 [CM503025]: Call(C:86): Calling T:Line:10003>>01603856753@[Dev:sip:[email protected]:5064] for L:86.1[Extn]
09-Oct-2014 19:23:22.320 [CM503027]: Call(C:86): From: Extn:200 ("support" <sip:[email protected]:5060>) to T:Line:10003>>01603856753@[Dev:sip:[email protected]:5064]
09-Oct-2014 19:23:22.320 [CM503004]: Call(C:86): Route 1: from L:86.1[Extn] to T:Line:10003>>01603856753@[Dev:sip:[email protected]:5064]
09-Oct-2014 19:23:22.319 Line limit check: Current # of calls for line Lc:10003(@SPA8800-Martin[<sip:[email protected]:5064>]) is 0; limit is 1
09-Oct-2014 19:23:22.319 Call(C:86): Call from Extn:200 to 01603856753 matches outbound rule 'Rule for Martins Line'
09-Oct-2014 19:23:22.319 [CM503001]: Call(C:86): Incoming call from Extn:200 to <sip:[email protected]:5060>
09-Oct-2014 19:23:06.183 [CM504001]: Endpoint Extn:200: new contact is registered. Contact(s): [sip:[email protected]:5060 / 200,sip:[email protected]:52153 / 200]
09-Oct-2014 19:23:01.939 [CM504002]: Endpoint Extn:200: a contact is unregistered. Contact(s): [sip:[email protected]:5060 / 200]

 

[leejor]

I am not using the analogue extensions just the pstn side of the spa8800 and to get a look at your setting for both the 3cx and spa8800 would be appreciated.

I have not used an 8800 but I'm quite familiar with the 3102, and other than the menus (and the fact it is a multi port device), they don't appear to be that different.

I assume that since you are not using the FXS ports, that they have all been disabled.

On the posted pages, of the 8800 settings, I see nowhere that the port numbers are assigned, to each trunk, in the device. ( I found another site that shows the port option at the top of each LINE tab.)

I see that you have both CPC and silence detect enabled. If your PSTN provider "supplies" a physical disconnect (cut- off of DC voltage for a half second)when the far end party hangs up (CPC), then you can disable the silence detect mode. I find that it causes problems especially if you are put on hold for a long time.

I also noticed that you did not have any datafill in the Auth ID field, yet it is set to use that.

Further reading indicates that the 8800 supports both syslog, and debug messages, which, no doubt will help.

 

[chriswinter]

This is the new config with the changes suggested and the ports now matching in the 3cx side
I can recived calls but they still drop off and outbound still drop 5 seconds after dialing

 

[leejor]

Unfortunately all of the posted pages are chopped off on the right hand side, so I'm not seeing everything. There may also be some network settings, in the device that are incorrect, although I'm still thinking that it is something to do with the port numbering. Hopefully making use of syslog and debug will point out what is happening inside the 8800.

Can you post the 3CX log of the 8800s initial registration, right after a power up?

Something that the 3102 has, and I' hope that the 8800 does as well...on the INFO tab, is there a line which states the reason for the last trunk call to disconnect?