spa504g works but no vociemail???

[aftermarket]

hi people,

got our spa504g setup answers calls and places calls fine however when dailling the voicemail number it doesnt work (connects and theres just silence). i did have it working once but now isnt, any ideas?

 

[KerryG]

If you dial 999 does it work?

 

[aftermarket]

its changed on our system to 121 but no it doesnt just connects and stays silent

 

[leejor]

What does the 3CX log look like after you've dialled 121, is getting though to 3CX or being blocked by the dialplan in the set? Is this just one set that affected?

 

[aftermarket]

hi, its says:

22:03:23.679 Active calls counted toward license limit: []
22:03:14.476 [MS105000] C:39.1: No RTP packets were received:remoteAddr=88.104.xxx.xxx:16468,extAddr=80.176.xxx.xxx:9048,localAddr=80.176.xxx.xxx:9048
22:03:12.944 [CM503008]: Call(39): Call is terminated
22:03:12.944 [CM503021]: Call(39): ACK is not received
22:02:51.679 Active calls counted toward license limit: [39]
22:02:40.929 [CM503007]: Call(39): Device joined: sip:[email protected]:40600;rinstance=06c0a03ae7b769a6
22:02:40.913 [CM503007]: Call(39): Device joined: sip:[email protected]:5060
22:02:40.913 [CM505001]: Ext.121: Device info: Device Identified: [Man: 3CX Ltd.;Mod: Voice Mail Menu;Rev: General] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CX Voice Mail Menu] PBX contact: [sip:[email protected]:5060]
22:02:40.913 [CM503002]: Call(39): Alerting sip:[email protected]:40600;rinstance=06c0a03ae7b769a6
22:02:40.788 [CM503025]: Call(39): Calling Ext:Ext.121@[Dev:sip:[email protected]:40600;rinstance=06c0a03ae7b769a6]
22:02:40.726 [CM503004]: Call(39): Route 1: Ext:Ext.121@[Dev:sip:[email protected]:40600;rinstance=06c0a03ae7b769a6]
22:02:40.726 [CM503010]: Making route(s) to "Voice Mail"<sip:[email protected]>
22:02:40.726 [CM505001]: Ext.100: Device info: Device Identified: [Man: Cisco;Mod: SPA Series;Rev: General] Capabilities:[reinvite, replaces, unable-no-sdp, no-recvonly] UserAgent: [Cisco/SPA504G-7.4.4] PBX contact: [sip:[email protected]:5060]
22:02:40.726 [CM503001]: Call(39): Incoming call from Ext.100 to "Voice Mail"<sip:[email protected]>

 

[leejor]

22:03:12.944 [CM503008]: Call(39): Call is terminated
22:03:12.944 [CM503021]: Call(39): ACK is not received

Gee,looks like the same issue as...http://www.3cx.com/forums/outbound-call-drops-after-about-30-seconds-15267.html

Same IP and model phone too...Hmmmm

 

[aftermarket]

yea, i didnt think it was related but i've relised it is. both router have the firewall disabled and the pbx server has its windows firewall off too. really dont understand why it wont work

 

[leejor]

Time to get out Wireshark and see (confirm) where the SIP messages are being blocked.

 

[aftermarket]

really didnt want to do that!!! installed it and have no idea what to do with it

 

[aftermarket]

run that wire shark and it says that my internal pbx 192.168.1.120 is reachable yet the windows fire wall and routers fire is completly off