Specific conference number cannot be reached by any phone

[MechanicalClear]

Greetings all,

I work for an MSP, and one of our clients uses the 3cx platform. We have an interesting dilemma, calls placed to a specific conference call number cannot be reached by any phones in the account. I am able to call the number from my personal cell phone to validate it's a legitimate number, but attempting to dial the number from a physical or software based phone results in the same error: Call failed - Server error

This is my first time working within the3CX control panel. I just provisioned myself a phone number to test outside of the client site to verify the issue is with the account, and indeed, I am not able to reach the number myself from my software phone I just installed.

Any advice on troubleshooting this matter would be appreciated. I am not expecting any of you kind folks to hold my hand here, but some pointers as to which direction I need to begin looking would be of tremendous help.

To anyone who reads this, thank you very much for your time. I truly appreciate any advice offered. Cheers!

 

[JohnS_3CX]

Hi and welcome to the forums!

The 3CX system has a blue button on the dashboard labeled Activity Log.

Once you click there you can see the system logs, and in the top right corner there should be a Settings button that allows you to increase the logging level to "Verbose".

Once you've done this, you can then make a test call, and then refresh the activity logs page to see what happened. Notice that the filter button allows you to Search by call (that's an incremental number) so if you check the last call's incremental number, you can easily filter your test call and get some more details.

 

[leejor]

I'm not clear, is this an external conference number that cannot be called from within 3CX?