SSL certificate renewal hasn't occurred.

[gregsmith0]

Hi

I have 3cx version 16 running on a debian 9 installation which I installed on Google cloud using the PBX express method. Everything has been fine for the last couple of years. However today the SSL certificate from lets encrypt which has previously auto renewed, has expired. I have had no error messages regarding this that I can see. My license is still in contract until November.

I am running a mybusiness.3cx.com FQDN.

Any suggestions more than welcome as I can find nothing whatsoever about this in prior threads.

 

[Alphabetic]

What kind of license have you got?

have you checked event logs?

 

[gregsmith0]

I have a Pro License with maintenance and I can't find anything that looks remotely relevant in the call logs.

 

[Alphabetic]

You need to look in the event logs. It may be worth you turning on Verbose mode and pressing license refresh to see what happens.

 

[gregsmith0]

Thanks for the Advice. It turns out to be relatively simple. We had set up a Cron Job to reboot the server instance at 2am each day as the server was failing to free up memory which over a week was causing problems. Unfortunately this Cron Job clashed with the Cron Job which actually refreshes the SSL certificate and our server wasn't available at the right time. Unfortunately in that it also means there were no error messages in the logs.

 

[AWS2P]

normally on failed renewal LE CERT process is re done automaticly next day alone

 

[JohnS_3CX]

Hi Greg,

When you say the server was failing to free up memory, what do you mean exactly and what consequences did this have?