Solved Standard Licence Renewal

[GBC]

Hi all,

I've got a 3CX instance running with a free standard licence that expired today after one year of good services.

As seen on previous threads, I thought my licence would automatically be renewed but it seems it is not because it appears as "expired" on the web management interface. I tried to manually refresh it but I got an "activation failed" error.

I also can't renew it directly from 3CX customer portal although it does show as expired : "You are not required to renew the free 3CX Standard edition, it will be renewed automatically".

What can I do here ? Am I in some sort of grace period before automatic renewal ? As for now, I cannot access updates any longer ("maintenance expired").

Thank you for your help !

 

[ChrisC_3CX]

Could you send me the first 8 characters of your License Key via PM so I can check please?

 

[GBC]

Hi @ChrisC_3CX,

Just sent you a PM.

Thank you for your time !

 

[ChrisC_3CX]

As per our PM conversation, please check it again tomorrow and let me know if the PBX is able to activate the License Key then.

 

[GBC]

OK @ChrisC_3CX, will do.

Thanks again !

 

[GBC]

Hi again @ChrisC_3CX,

I just tried to refresh the licence and it went through.

Guess I've been a little impatient on this one

Thank you for your help !

 

[VasilisV_3CX]

Glad to hear you've resolved the license issue @GBC! If you require any further assistance, feel free to let us know!