Standard vs Pro features - NOT clear...

[AshburtonTownTeam]

Hi,

Apologies - I'm sure this is a FAQ but I cannot find the precise answer I am looking for...

I have documented the setup for a simple phone system configuration for small community groups during this crisis. It is working well for us in 2 small towns but I am trying to share what I have done with other groups. However I have used some features where it is not clear whether they are standard or pro features.

Now at this point there will be a number of people reaching for the bookmark that says "feature comparison", and I know that Call Queues for example are not listed against standard. However, when I was working through the set up I found that the help documentation was very useful and helpfully had sections that indicated that only certain features were in the Pro version. So now I'm confused - is there NO call queue functionality in Standard or just LIMITED call queue functionality?

What do I believe? The feature comparison or the Help? Is there a comprehensive guide?

I don't mean to sound cheap - I am buying a pro license for our group, but I do feel that there are groups out there who could temporarily benefit from this system during this crisis and I would like to make sure that the solution I have documented will not fail after 40 days!

Thank you!

 

[diamond9]

Hi,

Yes there is NO call Queue functionality in the standard version only ring group.

Regards

 

[Alphabetic]

The feature comparison tells you that it isnt. You could have saved yourself time by looking there.

You may have been looking at old documents so cannot tell you without knowing what you're reading.

 

[AshburtonTownTeam]

Thanks - and that was my point. The feature comparison says one thing, the Help pages from the current Console implies something very different. Ideally I would have liked to switch the trial to Standard so I could know what I was dealing with - as it is I had to get something up and running in a couple of days... It's working, we just need to look at how we fund it beyond the trial...

 

[CentrexJ]

3CX v15.5 and below had Queues with a reduced feature set in the Standard Edition. The help you found might be referencing that.

3CX v16 has no Queue section at all in the Standard version.

Be careful if you are on a Pro trial and setup Call Queues. When the Pro trial expires and your installation reverts to Standard Edition the Queues will become unavailable and you will have to adjust your call flow accordingly.

 

[AshburtonTownTeam]

3CX v15.5 and below had Queues with a reduced feature set in the Standard Edition. The help you found might be referencing that.

3CX v16 has no Queue section at all in the Standard version.

Be careful if you are on a Pro trial and setup Call Queues. When the Pro trial expires and your installation reverts to Standard Edition the Queues will become unavailable and you will have to adjust your call flow accordingly.

Thank you for the clarification - the software is at 16.04.... and the help link relating to call queues still has a section implying that only certain features are limited in Standard.

In any case - I think my question has been answered, it's a shame that the help documentation seems to be trailing in such an important area of the system.

 

[CentrexJ]

I see what you mean, it directs here which needs a re-write for v16.

https://www.3cx.com/docs/manual/call-center-queues/#h.1crlwfakwstm