Start/Stop Call Recording

[DaveA66]

Hi

Still new to 3CX, andhave no be able to find out if I can do the below.

Client was Call recording swtched on with the ability for staff t pause recording for taking payment details etc.

They will have Yealink phones (T46 think) and would like to stop/start recording via a button ona handset.

Can this be done?

Thanks!

 

[Evolute IT]

Hi

Still new to 3CX, andhave no be able to find out if I can do the below.

Client was Call recording swtched on with the ability for staff t pause recording for taking payment details etc.

They will have Yealink phones (T46 think) and would like to stop/start recording via a button ona handset.

Can this be done?

Thanks!

No, this can only be done by the softphone client or webclient. There are no feature code to use from the phone.

 

[DaveA66]

OK thanks

So, if they want to use this feature they cannot use a desk phone at all?
Or, can the web client control the desk phone?

Cheers

 

[DaveA66]

Actually just tried it, loks like it works if you initiate the call from the web client to call via the phone.
Can't test it if I dial from the phone though as I'm at home and the deskphone is in the office

 

[Evolute IT]

Actually just tried it, loks like it works if you initiate the call from the web client to call via the phone.
Can't test it if I dial from the phone though as I'm at home and the deskphone is in the office

3CX uses CSTA in the Webclient. So yes, you can dial from the Webclient and control the call there but you can also dial from the phone and when you open the Webclient, the active call will appear on the right by itself and then you can control recording.

 

[DaveA66]

OK that's great, many thanks