StartUP Pro Can't Access WebClient

[jfh88]

I'm paying for startup pro, but I can not access the webclient from the portal on either my home IP or when tethering through my phone's cell connection. Each time I get prompted to login for an extension, which is what I saw when my IP was blacklisted before, but I don't know the extension passwords as they were randomly set at provisioning time, and I need to fix issues with my trunk anyways, which I can't do if I login as an extension.

How do I get this fixed? I need to get this phone system working.

 

[YiannisH_3CX]

Hello @jfh88

Your extension number and password were sent to you upon creation of the account / Extension. Search your email for the credentails

 

[jfh88]

I no longer have those emails, but I also don't want to log into a specific extension, I want to administer the whole installation. I used to be able to go to the portal and click the web client button to log in directly, but now it takes me to a prompt for extension and password, which I don't have.

 

[Ritech Computing Services]

When it takes you the login page.
1. Use "admin" as username
2. Use any password. after 1 or 2 attempts of wrong password. it will prompt to send password reset to the Admin email address you used to create the instance.
I don't think youll be able to administer the instance, If you don't have access to the email address the 3cx instance sends the password reset email to.

 

[YiannisH_3CX]

I no longer have those emails, but I also don't want to log into a specific extension, I want to administer the whole installation. I used to be able to go to the portal and click the web client button to log in directly, but now it takes me to a prompt for extension and password, which I don't have.

3CX StartUP does not give you access to the management console. You only have access to the webclient via your extension. If you are the group owner then in the WebClient you will see the Admin tab which will give you access to configure more settings.

 

[YiannisH_3CX]

When it takes you the login page.
1. Use "admin" as username
2. Use any password. after 1 or 2 attempts of wrong password. it will prompt to send password reset to the Admin email address you used to create the instance.
I don't think youll be able to administer the instance, If you don't have access to the email address the 3cx instance sends the password reset email to.

This does not apply to 3CX StartUP. You can only login via the WebClient with your extension number

 

[jfh88]

Previously, I could just click the "web client" link in the portal and it would automatically log me in with some credentials -- it didn't seem like I was logging in as an extension, but if it did, then the extension had full permissions to change anything. For some reason this has changed so that now I get prompted to enter an extension and password everytime. How do I get access to the WebClient?

Right now the phone system I'm supporting can make intercom calls, but it can't make or receive calls, so I need to figure out how to get this working soon. Is there a faster way to get support, or does paying for PRO provide no extra help beyond this forum?

 

[YiannisH_3CX]

Your browser probably remembered your credentials and for some reason it does not now. If you are logged in with a google account on your browser you can try signing in with Google SSO and see if that works.
If not then you should either find the initial email that was sent to you or contact our support department to assist you resetting your password.

 

[jfh88]

I've never logged in with the extension and password though, clicking the web client link always auto logged me in. Clicking Google sso just brings me back to the same page to enter my extension. I tried this in Firefox as well as chrome.

How do I contact support?

 

[YiannisH_3CX]

How do I contact support?

You can do so through your customer portal.