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  • V20 Update 10 Alpha 2 Learn more

Status dial code specific queue

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Tyler.Calhoun

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Using the desktop app, I can log in and log out of various queues.
How does this work via dial codes?
An agent should handle 2 hours of calls from queue 001 and 002. The rest of the day only from 002.

The code for logging in is *62 and for logging out *63.
How do I define the queue?
*62*001 unfortunately does not work

Thanks
 
the dial codes will log the user out / in of all queues, you can not specify which queue.
 
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