Status DND

[leonardorebelo]

Hi question

If my customer set the status to DND they can't receive internal calls to, he want that all employee receive internal calls if they status is DND

 

[ChrisC_3CX]

I'm afraid this is not possible. What is the exact scenario here, maybe we can provide a workaround depending on the situation. Is there any chance they could avoid going into DND status?

 

[leonardorebelo]

Hey, they just want a status where they don't get any external calls but they get internal calls.

 

[ChrisC_3CX]

In that case I'm afraid it's not possible, if it were only a few extensions than maybe you can try what was mentioned here: https://www.3cx.com/community/threa...rhours-voicemail-greetings.113661/post-526037

But, I must warn you, this is not intended use and may even cause issues in call routing so if you do wish to try it out do keep in mind that you would just have to revert the configuration should you face any issues or find it hard to manage/maintain.