Solved Status name is not updated on clients after a change

[apitsos]

Hi there,

I am facing a problem with the status names. On a V18 installation we had one of the two statuses named as "Homeoffice". Then we changed into "Business trip / On the road", but on some users, the old status name remain as "Homeoffice" when they put it on. This is what they see from their "3CX client" and this what it is shown in the list. But in the 3CX Administrator environment, when I am checking his "Forwarding Rules" this status has the correct name.

is that a known bug? Is there a way to force this change/update somehow?

Thanks a lot in advance for your support!


With kind regards,
Angelos Pitsos

 

[ChrisC_3CX]

This may mean that those users have it set on the webclient/desktop app level. You will have to access their webclient and check the following fields:

 

[apitsos]

This is exactly what is happening in my case! Thanks a lot @ChrisC_3CX.

 

[VasilisV_3CX]

Excellent, glad @ChrisC_3CX's advice was spot on! If you need anything else feel free to open a new thread!