status on busy after 1 call

[Emam Hossain]

Hello,

I have faced a problem when I call my trunk number it's passes to ivr but after the end of the 1st call, its keep status is busy.

If I restart the Gateway device same thing is looping. and the trunk number is not allowing multiple calls at the same time.

 

[Alejandro_3CX]

Hello @Emam Hossain are you using a supported voip provider or gateway device? please clarify.

 

[leejor]

If you are using a gateway (PSTN?), is it made up of multiple lines, on the same trunk? If PSTN lines, are they individual, or a part of a hunt group, from your provider? Could the line be held by the caller not hanging up?