Status shows incorrectly in webclient admin

[RDWild]

Staus shows fine in the app, the desktop client, even in user webclient, but if you go to webclient admin, I have several that show as do not disturb even though they are available. Why are they displayed wrong here?

 

[Charles_3CX]

Are you referring to the red dot under the IP phone section for these users? Can you maybe send us a screenshot of what you see?

 

[RDWild]

Yes, the red dot. All of the red users here are available, and show available in the desktop app, the client, the non admin portion of the webclient page.

 

[TheodorosG_3CX]

Have you ensured that your browser is not cached?

 

[RDWild]

Yes, in fact, if I go over to the phone, set it as DND, and then back to available, it will change to green.

 

[SnakeRiverWebDevelopment]

Sounds like the extension may be in dnd, try to use the dial code in the phone or the assistant which is *61 to turn it on and *60 to turn it off.

 

[RDWild]

OK, I do believe we have identified the cause. This 3CX PBX is connected with the clients Office 365 tenant. If a user has an appt in their Outlook calendar, it switches to DND and never switches back. Where do I control this behavior?

 

[Charles_3CX]

If they set outlook appointments and have them set for all day as busy of out office, then the extensions will switch to DND and will not revert to available, so if you want to keep this feature, then when appointments are created, set them to a status that does not change the status of the extension as per guide: https://www.3cx.com/docs/manual/microsoft-365/#h.wov76v2lum54

Either this or remove them from the calendar sync section of the Office 365 integration settings under the management console.