Sticky agent / Call to the same extension previously called

[technotux]

Hello,

We have 3CX On-Prem installation with 1 SIP trunk configured with 1 DID only, would like to configure the feature as described below.

If any extensions make outgoing call through the SIP trunk and if call comes from the same caller within 24 hours, it should be connected to the same extension from where it is called. instead of default reception number.

This kind of feature is available in grandstream UCM known as sticky agent, but not able to find it in 3CX

 

[Evolute IT]

Didn't even know GS UCM did that.

For 3CX, you would want to use a database, the call reporting (in the CRM integration, can be triggered without CRMs), and then use a CFD for your inbound that checks that DB and routes accordingly.

We did that often for customers, using either their CRM (set a contact property and use that) or with MySQL databases.

 

[technotux]

Thank for the update, is there any guide or reference article which i can refer to achieve this functionality...

 

[Evolute IT]

https://www.3cx.com/docs/sql-database-pbx-integration/

And

https://www.3cx.com/docs/manual/call-flow-designer-manual/

 

[Sebi94]

@technotux
I have build this functionality as you mentioned in your post. For more details, send me a PM.

Thx.

 

[Frik De Lange]

Good Day Sebi94,

Could you kindly share the build with us too please as we have the same requirement or guide us to a demo that can assist us to build this functionality please? We have a MySql database server that we host with XAMPP.