Stop License Limit System Prompt

[S5 Technology]

We are currently getting phone calls and when we answer, there is a digital voice on the other end saying "License limit - number of allowed calls has been reached. Contact administrator"

We are aware that we are hitting our limit but do not wish to purchase more SC, we just want the calls to be dropped without being notified. Is there a way to stop this message from being played?

 

[leejor]

Yes, you would have to locate the recording, and replace it with something else, like a fast busy, or a recording telling people to try their call again.

A few posts on the subject....

https://www.3cx.com/community/threads/license-over-the-limit.57437/

https://www.3cx.com/community/threads/3cx-license-limit-is-reached-active-calls.78456/

https://www.3cx.com/community/threads/license-limit-reached.67885/

 

[S5 Technology]

Thank you for the reply.

The issue is the customer isn't the one getting the message. Our handsets ring and when we pickup it is notifying us that the license limit has been exceeded. I am not sure what the customer is hearing when this happens.

 

[leejor]

Well, then you will have to come up with a replacement recording that suits the customer. Telling (reminding) them that they have exceeded their chosen licence size, would certainly seem appropriate.