Solved stop somebody downloading recordings in the webclient

[Grace Liu]

Is there any method to stop the users downloading the recording files in the webclient? or is there any method to make the download icon disappear?


Thanks
Regards
Grace

 

[VasilisV_3CX]

Hi @Grace Liu,

I'm afraid that there is no possible way to disable the dowload button specifically. For example, if you're getting the right to access your recordings in the Web Client, then you can automatically download them given that you can access them. Otherwise you're not able to access them at all.
What you can do however, is to grant the extension the right to access recordings via the Management Console (managing only their extension) and they'll be able to delete the recordings, but not download them.

 

[Grace Liu]

Hi @VasilisV_3CX ,

Thanks for your reply.

If 3CX can not disable the download button in the webclient, is there any method to trace who download the recording files?

Thanks
Regards
Grace

 

[VasilisV_3CX]

Hi again Grace,

If 3CX can not disable the download button in the webclient

You can disable the ability to see recordings in the WebClient via the 3CX Management Console >> Extensions >> Your Extension >> Phone Provisioning >> drop down under Your Phones and select 3CX client >> Scroll down and uncheck Show Call Recordings.

Currently there isn't a hard/fast method for tracing who downloaded recordings, however I can think of a work-around here, if you only allow extensions to access the management console to access their recordings (and disable the option to see them in the Web Client altogether), then you can 'track' who 'may' have downloaded recordings based on the Audit Log extension login.

 

[Grace Liu]

Hi @VasilisV_3CX ,

Sorry, it seems that the requirement cannot be realized, and the requirement is:
The users can hear the recording fies, but they cannot download the recording files. Or if anyone downloads the recording files, they hope to know who download the recording files.

If we disable the option(Show Call Recordings) in the extension, the users cannot check the recording files in the web client. If we disable the download function in the management console, when the extension logins the 3CX manamement console, so he cannot hear and download the recording files too.

What is more, when the users login the 3CX management console, if he downloads the recording files, Audio Log cannot display any related information.

Thanks
Regards
Grace

 

[NickD_3CX]

Sorry, it seems that the requirement cannot be realized, and the requirement is:
The users can hear the recording fies, but they cannot download the recording files. Or if anyone downloads the recording files, they hope to know who download the recording files.

No, this is not possible. In 3CX you can either see, hear and download the recordings in the WebClient, or, not see them at all.
As a comment, being able to "listen to recordings but not download them" is a bit unnecessary, because even if you do that, a user can simply install an audio loopback driver and record the Recording File they are listening to onto a new file they created then.

 

[Grace Liu]

Hi @NickD_3CX and @VasilisV_3CX ,

Thank you for your concentration and help on this problem, and I get it now.

Thanks
Regards
Grace

 

[VasilisV_3CX]

No problem @Grace Liu, feel free to open a new thread if you need anything else!